OverviewJunior Cloud Operations and Customer Support Engineer
Springfield, VA and St. Louis, MO
Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly
Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Junior Cloud Operations and Customer Support Engineer, supporting the NGA customer mission.
Responsibilities
What you get to do every day:
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities:
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Qualifications
Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
Education/Experience:
- Requires Bachelor's degree in the IT field, related technical discipline, or equivalent combination of education and experience
- 2+ years of experience
Required Skills:
Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Excellent communication and collaboration abilities.
What is ideal?
- Intelligence Community Experience preferred
What you can expect from us
- Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
- You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- The expected salary range within the Washington, DC metropolitan area is: $117,000-$140,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
- Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
