JP Morgan Chase & Co.

JPMorganChase Wealth Management - Vice President, Client Safeguarding Team Leader

JP Morgan Chase & Co. • $120K — $150K *
Chicago, IL 60629In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 4 weeks ago
Job Overview by Ladders

Qualifications

  • Active FINRA Series 7 and Series 63 (or equivalent) required; registration maintenance in all states/territories.
  • FINRA Series 9/10 (or equivalent) required or to be obtained within the onboarding period.
  • Demonstrated high-impact fraud/EVP escalation decision-making skills under pressure.
  • Strong risk, compliance, and control mindset with sound judgment.
  • Proven leadership experience with a track record of developing high-performing teams.
  • Outstanding client communication skills, especially in difficult conversations.
  • Strong documentation skills for regulatory and internal review.

Responsibilities

  • Lead and develop a team of safeguarding/escalation professionals to create a culture of excellence.
  • Champion a Client First culture in high-stakes interactions with professionalism and empathy.
  • Drive talent and performance strategies, ensuring consistent client interactions and case outcomes.
  • Foster a culture of risk and control, safeguarding customers and the business.
  • Partner across the firm to drive timely resolution and escalation governance.
  • Review and validate case outcomes for high-risk accounts, ensuring audit readiness.
  • Identify escalation trends to inform process improvements and enhance client experience.

Benefits

  • Opportunity to build a high-performance culture focused on client safety and satisfaction.
  • Collaborative environment with strong partnerships across various teams.
  • Ongoing learning opportunities surrounding evolving fraud typologies and regulatory guidance.
  • Potential for leadership development and talent management strategies.
Full Job Description
Job Description

As a Vice President, Client Safeguarding Team Lead, you will lead a specialized front-line escalation team within the Wealth Management service organization responsible for fraud/scam, AML-related concerns, and Elder/Vulnerable Person (EVP) escalations routed through service channels. This is not a generalist service role-it requires strong investigative judgment, regulatory awareness, and the ability to ensure complex cases are owned end-to-end while balancing client protection, policy adherence, and a high-quality client experience.

You will be accountable for building a high-performance culture centered on client obsession, hospitality, and safeguarding, while ensuring a strong risk and control environment. You will partner closely with client-facing teams, operations, risk/control partners, and other stakeholders to drive consistent, timely outcomes and to identify trends that strengthen controls and reduce repeat issues.

Target operating hours: Monday-Friday 7 a.m.-8 p.m. CST (8 a.m.-9 p.m. EST) and Saturday 8 a.m.-4 p.m. CST (9 a.m.-5 p.m. EST).

Job Responsibilities
  • Lead and develop a team of licensed safeguarding/escalations professionals; set clear expectations, coach for performance, and create a culture of excellence, client obsession, and high performance.
  • Champion a Client First culture by delivering a best-in-class experience in high-stakes interactions, ensuring professionalism, empathy, and clarity while executing safeguarding actions aligned to policy and controls
  • Drive talent and performance strategies, including coaching, development, promotion planning, and structured call monitoring/quality reviews to ensure consistent client interactions and case outcomes.
  • Foster and enforce a culture of risk and control, acting with appropriate urgency and responsibility to safeguard customers and the business.
  • Partner closely across the firm (e.g., Wealth Management Client Operations, advisors, servicing teams, risk/control partners, and Global Securities & Investigations "GSI") to drive timely, consistent resolution and escalation governance.
  • Review and validate outcomes for repeat-caller and high-risk accounts; correct gaps in rationale, documentation, or controls execution; and ensure audit-ready case records.
  • Evaluate and govern exceptions to standard procedures, determining appropriateness and coordinating approvals and documentation.
  • Identify trends and recurring drivers of escalations to inform process improvements, controls enhancements, training needs, and client experience improvements; participate in working groups, pilots, and projects supporting the safeguarding operating model.
  • Promote diversity and inclusion, setting the tone and proactively implementing solutions that strengthen team culture and effectiveness.
  • Maintain readiness through ongoing learning of evolving fraud typologies, policy updates, and relevant regulatory guidance (e.g., FINRA 2165 and applicable state laws).


Required Qualifications, Capabilities, and Skills
  • Active FINRA Series 7 and Series 63 (or equivalent) required, including meeting continuing education requirements; ability to maintain registration in all 50 states/territories, as applicable.
  • FINRA Series 9/10 (or equivalent) required or ability to obtain within a defined onboarding period as a condition of employment.
  • Demonstrated ability to make high-impact fraud/EVP escalation decisions under pressure while adhering to policy, controls, and regulatory requirements.
  • Strong risk, compliance, and control mindset with consistent execution and sound judgment to safeguard customers and the business.
  • Proven leadership and people development experience with a track record of developing and coaching high-performing teams.
  • Outstanding client communication skills (phone and written), including de-escalation, empathy, and confidence in difficult conversations.
  • Strong documentation discipline and ability to produce clear, auditable case notes suitable for regulatory, legal, and internal review.
  • Ability to partner across the firm, influence outcomes in a matrixed environment, and collaborate with various teams to define/execute the team's strategic vision
  • Strong prioritization, urgency, execution, and delivery; ability to manage competing deadlines in a fast-paced environment.
  • High degree of investment services/product acumen and keen interest in financial markets.


Preferred Qualifications, Capabilities, and Skills
  • 5-6+ years of financial services/brokerage experience, with exposure to fraud, disputes, AML/fraud operations, or fraud/safeguarding/EVP handling.
  • Experience within a service center and/or segmented/affluent service model, including first-line escalation handling and comfort with a call-center construct.
  • Demonstrated ability to recruit, source, and attract internal/external talent by building and maintaining a personal network of contacts.
  • Familiarity with a wide array of financial products and complex service transactions (e.g., money movement, transfers, complex trade requests) that can elevate fraud/EVP risk.
  • Bachelor's degree preferred (or equivalent relevant work experience).
  • Professional certifications/training in financial crime (e.g., ACAMS-related credentials) a plus.
  • Demonstrated experience contributing to process improvement, thematic root-cause identification, and control enhancements in an escalation's environment.


About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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