5-7 years of experience with cloud technologies (SaaS, PaaS, IaaS)
Proven experience in Jira Service Management solutions
Atlassian administration expertise with Jira and Confluence
Strong analytical and process development skills
Excellent communication and customer service skills
Experience in Agile and Scrum methodologies
IT experience in a regulated environment, preferably in Medical Device manufacturing
Responsibilities
Document system requirements and create specifications
Develop and maintain operational and instructional documentation
Provide Level 2 and 3 on-call support
Monitor and resolve system faults and technical issues
Mentor junior analysts on technical practices
Analyze business processes for efficiency improvements
Collaborate with IT management and business analysts in cross-functional teams
Benefits
Opportunity to mentor and lead junior staff
Engagement in high-impact projects with cross-functional teams
Experience in a fast-paced, regulated environment
Gain expertise in cloud technology and Jira solutions
A supportive work culture promoting continuous learning
Full Job Description
Job Description:
Duties & Responsibilities
Document system requirements, define scope and objectives, and create system specifications.
Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
Create and maintain application operational and instructional documentation as necessary.
Provide Level 2 and Level 3 on-call coverage support.
Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
Mentor junior Analysts.
Analyze business process potentials for streamlining and improvements in efficiencies.
Work with IT management and Business Analysts to provide direction in large cross-functional teams.
Provide technical training assistance for users, applications programming team, and other staff.
Specialized Skills
Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required.
Atlassian Administration experience required for tools, such as: Confluence, Jira Service Management, and Jira Software including advanced automations and workflows.
Strong technical analysis and process development experience required to define and develop "to be" business value-driven solutions. Experience with ITIL processes is a plus.
Excellent communication skills and customer service orientation.
Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus.
IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus).
