Summary:

The JD Edwards (JDE) Support Specialist will provide frontline application support and troubleshooting expertise for JDE Enterprise Resources Planning (ERP) and third-party bolt-on packages. The positions will work at the direction of the IT Manager and local Business Unit Leadership to improve operational performance through optimal use of JDE as a shared service.

Duties/ Responsibilities:

• Provide front-line support for JDE related requests and issues submitted and managed via the helpdesk ticket system and escalate to Corporate team where needed
• Configure and maintain JDE application settings, security roles, menus, and user permissions
• Troubleshoot and resolve user-reported issues related to JDE modules, interfaces, and business processes
• Ensure compliance with organizational change management, security, and audit requirements
• Assist with data analysis, data corrections and mass updates to datasets
• Support the configuration, testing, and deployment of 3rd party applications related to the ERP system
• Provide functional support, design and develop new and modified functionality, reports, forms and interface systems in support of Finance/Accounting, Inventory Management, Operations and Customer Service
• Support corporate application improvements/development projects to ensure successful fulfillment of end-user requirements, accurate testing, training development and quality implementations
• Identify business process improvement opportunities by implementing standard (or possibly custom) JDE Edwards' functionality
• Provide user training, create and maintain documentation, including process flows, support procedures, training materials
• Communicating regularly with all levels of staff to ensure constant communication and delivery of user and business needs
• Performs other duties as required

Education/Experience:

• Bachelor's degree in finance, Computer Science or a related field (Finance, Engineering, Mathematics, etc.)
• Three (3) years of JDE applications experience

Required skills and abilities:

• Strong programming fundamentals and analytical background
• Excellent time and project management skills
• Logical problem solving
• Ability to apply an organized and structured approach to tasks
• Ability to drive projects forward

• Strong attention to detail and accuracy in work
• Advanced computer skills
• Seft-starter and ability to balance priorities
• Adhere to confidential information handling procedures
• Demonstrate professionalism and contribute to a positive work culture

Supervisory Responsibility

None

Work Environment

Exposure to manufacturing environment. Noise level may vary from moderate office environment to noisy/loud in the plant area. Proper use of safety equipment such as steel-toed shoes, goggles, safety glasses, gloves, apron and face shield must be observed.

Travel

10%

Total Rewards
The compensation range for this position is $78,200.00 - $117,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.