Description - Tier 4 Mobile & Engineering Support: Provide advanced diagnostic and technical support for complex, escalated mobile application, device, and platform issues.
- Mobile App Log Analysis & Triage: Conduct deep-dive analysis of mobile client logs (iOS/Android) and IoT device logs to identify operational gaps, troubleshoot mobile network connectivity (5G/LTE/Wi-Fi), and isolate client-side vs. server-side bugs.
- Automation & Scripting: Develop robust automation scripts using UNIX shell scripting and SQL (Oracle & MS SQL Server) to resolve production software issues affecting mobile users.
- Data Visualization & Performance Monitoring: Write Elastic Search and Splunk queries to monitor mobile app event logs, track application crash rates, create operational dashboards, and establish proactive alerting systems.
- Network & Device Diagnostics: Utilize specialized engineering tools (including MARS, MTAS, RTT, Handset Analyzer, Iris, TrueCall, and ACSS) to monitor network logs, evaluate mobile device connectivity, and proactively fix performance anomalies.
- Telemetry & Connected Systems: Analyze customer-reported performance issues involving vehicular telematics devices and their integration/interaction with the companion mobile application.
- Reporting & Insights: Design and automate daily, weekly, and monthly SQL reports for business stakeholders to track mobile app operational metrics and reduce reporting redundancy.
- Tool Development: Develop software utilities, mobile test tools, and minor product features under the guidance of senior developers.
Requirements - Mobile Diagnostics: Proven experience analyzing mobile application crash logs, API network traffic, and using mobile monitoring or debugging tools (e.g., Charles Proxy, Firebase Crashlytics, Android Logcat, or Xcode Console).
- Database Operations: 3+ years of experience writing advanced SQL queries and managing database operations (Oracle, MS SQL Server).
- Programming Languages: 2+ years of hands-on experience with Java, C, or other high-level computer programming languages commonly used in mobile and embedded systems.
- Data Analysis Tools: Proficient in data indexing and visualization tools like Splunk, Elastic Search, and Kibana (NoSQL experience is highly desirable).
- Systems & Scripting: Strong working knowledge of UNIX shell scripting and core automation practices.
- Bachelor's or Master's degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.
Job responsibilities - Experience in engineering operations, technical support, or network operations.
- Experience in technical customer support or production operations for consumer-facing mobile applications (iOS and Android).
- Experience developing software applications and technical solutions.
Note: GlobalLogic estimates the starting pay range for this role to be performed in Alpharetta, GA, to be $105,000 to $109,000 and reflects base salary only. This pay range is provided as a good-faith estimate, and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.
