Job Title: JAMF / Intune System administrator

Job Summary:

The Jamf and Intune Administrator is responsible for designing, implementing, managing, and supporting mobile device management (MDM) and endpoint management solutions across heterogeneous device environments. This role focuses on Apple devices (macOS, iOS, iPadOS) using Jamf Pro and Microsoft Windows using Microsoft Intune, ensuring secure, compliant, and efficient device provisioning, configuration, security, and ongoing management in a modern hybrid workforce.

The candidate will also be responsible for 2nd and 3rd level support via a helpdesk ticketing system. Candidates must have excellent interpersonal skills exercised in the daily interaction with all departments of the organization, multiple vendors, and 900+ employees. RevSpring Inc utilizes both Window 11 and Mac devices. Candidates must be able to operate independently and exemplify a strong passion and motivation for technical troubleshooting.

Help Desk Responsibilities: Provides Level 2 and Level 3 support to resolve complex user issues, escalate unresolved problems, and deliver advanced troubleshooting for hardware and software. Coordinates with other IT staff to ensure timely resolution and documentation of technical incidents.

Key Responsibilities:
• Administer and optimize Jamf Pro for Apple device management: create and maintain configuration profiles, policies, smart groups, extension attributes, scripts, app deployments, and security compliance settings.
• Configure and manage Microsoft Intune (Endpoint Manager) for Windows, mobile, and cross-platform devices: enforce compliance policies, configuration profiles, app protection policies, conditional access integration, and autopilot zero-touch provisioning.
• Manage device enrollment, provisioning, and lifecycle (including DEP/Apple Business Manager integration for Apple devices and Windows Autopilot for PCs).
• Deploy, update, and patch applications and operating systems across platforms while maintaining security baselines and minimizing disruption.
• Integrate Jamf Pro with Microsoft Intune and Microsoft Entra ID (Azure AD) for unified compliance reporting, conditional access enforcement, and device inventory synchronization (especially for macOS compliance in Microsoft ecosystems).
• Monitor device health, compliance status, security posture, and inventory; generate reports and remediate non-compliant devices.
• Troubleshoot complex endpoint issues across macOS, Windows, iOS, and Android; provide tier-2/3 support for end-users and collaborate with helpdesk/security teams.
• Implement and maintain security best practices, including encryption, endpoint protection, conditional access policies, and threat detection integration.
• Automate routine tasks using scripting (e.g., Bash, PowerShell) and extension attributes in Jamf or Intune remediations.
• Stay current with updates to Jamf Pro, Microsoft Intune, Apple MDM features, and Microsoft Endpoint ecosystem; test and roll out new capabilities.

Required Skills & Qualifications:
• Strong hands-on experience with Jamf Pro administration and Microsoft Intune configuration/management.
• Knowledge of Apple device management (Apple Business Manager, ADE, VPP) and Microsoft tools (Autopilot, Endpoint Analytics, Compliance Policies).
• Familiarity with Microsoft Entra ID integration, Conditional Access, and hybrid Azure AD join scenarios.
• Understanding of endpoint security principles, compliance frameworks (e.g., CIS benchmarks, NIST), and zero-trust models.
• Scripting and automation experience (PowerShell, Bash, Jamf scripts).
• Excellent troubleshooting and problem-solving skills across macOS and Windows environments.
• Strong communication skills for collaborating with IT, security, and end-users.

Preferred Certifications: JAMF Level 300 or 400 certification required for system administration roles.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.