Build the procedures that power strong supervision and stand up to scrutiny. You will turn complex regulatory, audit, and policy expectations into clear, usable step-by-step guidance that teams can execute with confidence. This role sits at the center of cross-functional partnership, bringing together Supervision, Compliance, Controls, Legal, Technology, and Operations to align on “what good looks like.” You will help us strengthen consistency, reduce risk, and keep our oversight practices current in a fast-changing environment.

As a Vice President, Service Supervisory Manager in JPMorgan Chase Wealth Management Supervision (Global Supervisory Management), you lead the development and execution of clear, compliant supervisory procedures that strengthen oversight across access governance, entitlement administration, user certifications, and records management.

You will facilitate working sessions that drive alignment, document decisions, and produce audit-ready procedures with clear controls and evidence standards. You will partner across teams to surface issues early, drive practical remediation, and support audit, testing, and resiliency efforts as regulations and business needs evolve.

Job responsibilities

• Lead end-to-end creation and maintenance of supervisory desktop procedures, ensuring clarity, usability, and alignment to supervisory expectations
• Facilitate procedure-writing working sessions with Supervision, Legal, Compliance, Controls, Operations, and Technology to capture requirements, decisions, and accountable owners
• Translate regulatory, policy, audit, and examination requirements into actionable, step-by-step procedures with defined controls, evidence standards, record retention, and escalation paths
• Harmonize and standardize procedures across teams by eliminating gaps, duplications, and conflicting guidance
• Maintain a controlled procedure inventory, including ownership, approvals, version history, and publication status
• Incorporate issue findings, control breaks, and lessons learned into updated procedures and sustainable process improvements
• Manage procedure change initiatives from intake through approval and rollout, including impact assessments, stakeholder signoffs, and implementation tracking
• Drive ongoing “evergreening” by proactively reviewing procedures with stakeholders and validating that documentation remains current and audit-ready
• Identify risks and control weaknesses early, recommend practical solutions, and track remediation to closure
• Support audit, testing, and business resiliency activities by ensuring procedures and evidence expectations are clear, consistent, and executable
• Manage the Supervision Sidelines communication process to coordinate key updates, actions, and deadlines across Supervision

Required qualifications, capabilities, and skills

• Demonstrated ability to recognize and address issues, risks, and exposures
• Experience engaging senior leaders to drive actions and decisions
• Experience partnering with control stakeholders to align control language with documented procedures
• Ability to build relationships across business functions to obtain information and coordinate oversight
• Proven ability to manage multiple initiatives and respond to competing requests with strong organization and attention to detail
• Ability to deliver clear, concise, and timely resolutions to issues and requests
• Strong critical thinking and sound judgment in decision-making
• Strong written and verbal communication skills with all levels of management
• Strong time management and problem-resolution skills
• Bachelor’s degree (or equivalent work experience where permitted)

Preferred qualifications, capabilities, and skills

• Degree concentration in Finance, Accounting, Business Administration, Creative writing or English Major
• Project management experience, including summarizing findings and presenting recommendations to management