Ivanti Developer Remote
Description: Diversified Systems is searching for an Ivanti Developer to configure, customize, enhance, and support the Ivanti Neurons for ITSM platform. Under broad supervision, this role works with business users, Client teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. The position supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.
Responsibilities: - Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
- Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
- Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
- Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
- Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
- Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
- Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
- Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
- Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
- Perform other assignments as required.
- The position may require coordination during major system releases, production deployments, outages, or other critical platform events.
Requirements: - 2 years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform required.
- 2 years of experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus required.
- 2 years of experience working in Agile/Scrum, CI/CD, or DevOps environments required.
- 2 years of JavaScript experience required.
- 2 years of SQL experience required.
- 2 years of REST APIs/JSON experience required.
- 2 years of understanding and experience with ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog Management required.
- Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation required.
- Working knowledge of workflow management and low-code/no-code configuration principles required.
- Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model highly desired.
- Experience with project/package development, version management, environment promotion, and release practices for low-code platforms highly desired.
- Strong SQL skills required.
- Experience with SQL Server Reporting Services (SSRS) highly desired.
- ITIL certification highly desired.
Additional Competencies: - Strong analytical, troubleshooting, and problem-solving skills required.
- Strong written and verbal communication and stakeholder coordination skills required.
- bility to collaborate effectively with business users, PMs, Client, QA, developers, vendors, and technical teams required.
- bility to manage multiple priorities, document solutions clearly, and work independently within established delivery standards required.
