ITSM ManagerRedstone Arsenal/Huntsville, ALWe are looking to hire an on-site manager to lead, guide and oversee our Business Operations teams in support of our contract with the Army Aviation and Missile Center (AvMC), Redstone Arsenal. The Business Operations/ITSM Manager will be responsible for leading our asset management, project management, and governance team members translating to drive successful IT initiatives. The selected candidate will bring a blend of leadership, strategic oversight and hands-on project management experience in driving organizational change and implanting process improvements.
Responsibilities:- Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
- Assesses technical issues and raises architectural decisions, evaluation of solutioning options, and recommended solution.
- Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
- Assists with the identification of overlapping projects or products for the same capabilities
- Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
- Collaborate with developers, administrators, and solution architects in technical design, development, and integration
- Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.
Domain Expertise: - Deep expertise of ServiceNow architecture, modules (ITSM, HRSD, ITOM, ITAM, etc), scripting, integrations, and platform capabilities
- ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
- Knowledge of regulatory framework, security standards, and risk mitigation strategies
Requirements:- Bachelor's degree in a related field
- Ten (10) years of prior experience in a similar role
- ITIL Certified
- Strong communication and organizational skills
- DoD 8570 Level II/III certification desired
- Security Clearance Required
