ITSM Configuration Manager

QBE Insurance Group Limited • $90K — $120K *
Key West, FL 33040In-Person
Education, Government & Non-Profit
Less than 5 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BA/BS degree or equivalent experience (4 additional years can substitute for degree)
  • 8+ years in enterprise IT operations, systems engineering, information security, or network administration
  • 3+ years in ITSM, Configuration Management, or IT Governance in a government environment
  • 3+ years leading or managing a project or team
  • In-depth knowledge of software licensing models and industry best practices
  • Must obtain DoD 8570.01-M IAT Level II certification within 6 months
  • Active Top Secret clearance required.

Responsibilities

  • Chair and facilitate the weekly Technology Working Group (TWG)
  • Act as a tie-breaking vote during technical assessments
  • Monitor ITSM system queue and categorize incoming Configuration Change Requests
  • Execute post-meeting administrative actions, including ticket status updates
  • Administer Microsoft O365 Suite change management workflow
  • Assign SME evaluators and schedule TWG review dates
  • Generate and distribute TWG agendas and summary reports to leadership

Benefits

  • Comprehensive health insurance
  • Retirement savings plan with employer matching
  • Paid time off and holiday leave
  • Professional development opportunities
  • Flexible work arrangements
Full Job Description
Job Type

Full-time

Description

QBE, LLC seeks a motivated, career- and customer-oriented IT Configuration Manager to join our team in Key West, FL in support of the SCITES 2 program. The IT Configuration Manager will support enterprise IT governance, configuration change management, and technical review processes for mission-critical operations. This role requires strong ITSM experience, the ability to coordinate with technical stakeholders, and the confidence to facilitate structured decision-making across enterprise IT teams.

Responsibilities include, but are not limited to:
  • Chair and facilitate the weekly Technology Working Group (TWG). Guide J6 Branch SMEs and requestors through structured technical evaluations, capturing key concerns and risks, and driving consensus to a formal TWG vote.
  • Act as the tie-breaking vote during TWG technical assessments.
  • Monitor the ITSM system queue to identify and categorize incoming Configuration Change Requests (CCRs). Validate that requests represent "fully formed ideas" and assist customers in translating ITSM ticket data into official TWG Request Forms.
  • Execute all post-meeting administrative actions, including updating ITSM ticket statuses and journaling formal decisions to customers.
  • Administer the automated Microsoft O365 Suite change management workflow.
  • Assign SME evaluators based on the technical scope of each request, schedule TWG review dates, and rigorously enforce deadlines for pre-meeting evaluations.
  • Ensure all standard maintenance activities are properly documented and segregated from normal change workflows.
  • Generate and distribute official TWG agendas and post-meeting summary reports to J6 Leadership, the Technology Manager, and CMB members.
  • Provide continuous status updates and procedural guidance to internal JIATF-S customers submitting IT requests.


Requirements

Minimum Qualifications
  • BA/BS degree. Four additional years of relevant experience may be substituted in lieu of a degree.
  • Eight (8) or more years of experience in enterprise IT operations, systems engineering, information security, system administration, or network administration.
  • Three (3) or more years of hands-on experience working in IT Service Management (ITSM), Configuration Management, or IT Governance within the U.S. Federal Government or Department of War (DoW) environment.
  • Three (3) or more years of experience leading or managing a project or small team in the execution of a project.
  • In-depth knowledge of software licensing models, contract terms, and industry best practices.
  • Within six (6) months of hire, must be able to obtain a DoD 8570.01-M IAT Level II certification, which includes any of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
  • Must have an active Top Secret clearance.
  • Must be eligible to obtain and maintain TS/SCI clearance.
  • Must be able to remain in a stationary position 50% of the time.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Desired Qualifications
  • CompTIA Project+ certification.
  • Demonstrated experience working within the U.S. Army, Department of War (DoW), or similar U.S. Federal Government environments.
  • Understanding of military staff operations, joint directorate structures, and federal IT procurement and change lifecycles.
  • High proficiency operating within enterprise IT Service Management (ITSM) ticketing systems.
  • Familiarity with project management frameworks and Agile methodologies.

About QBE Insurance Group Limited

QBE Insurance Group Limited Careers

There has never been a better time to join the global team of QBE Insurance Group Limited professionals—a leading force in the insurance industry known for innovation and leadership.

Work You’ll Do

Join QBE Insurance Group Limited’s market-leading team to help some of the world’s most well-known companies navigate their risk management and insurance needs. Transform the landscape of insurance with the best minds at QBE, leveraging deep industry expertise and digital innovation. Lead from a unique position in the marketplace, at the intersection of technology, industry expertise, and strategic foresight. Work with a global team of business and insurance advisors to help clients manage their risks effectively. Collaborate with a dedicated group of professionals focused on creating robust insurance solutions.

Introducing the QBE Professional Development Program

The team is building a market-leading program to help professionals master their career growth with QBE Insurance Group Limited through continuous learning and leadership development.

Do Innovative Work

Join a group of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted insurance solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on wide-ranging projects utilizing QBE’s technology and harness the unparalleled capabilities, global scale, and joint solution development.

Future-proof Your Career

Advance your career with near-limitless opportunities in a variety of roles supported by unmatched training, development, and certification support.

Explore

Discover how QBE Insurance Group Limited is leading the way in employee benefits and diversity training, creating a culture that values each team member’s contribution.

The QBE Commitment to Diversity and Innovation

The combined service capabilities, global scale, and joint solution development help clients and employees overcome challenges and lead transformation in their industries. Clients and professionals around the globe look to QBE Insurance Group Limited for new strategies and solutions to drive growth and innovation in the insurance sector.

Stay Connected

Join the Team

Search open positions that match your skills and interests. QBE Insurance Group Limited looks for passionate, curious, creative, and solution-driven team players. SEARCH QBE JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at QBE.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore what exciting and rewarding opportunities await at QBE Insurance Group Limited.
Learn more about QBE Insurance Group Limited
Industry
Finance & Insurance
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at QBE Insurance Group Limited

  • ITSM Configuration Manager
    $90K — $120K *
    Key West, FL 33040 (Monroe County)
    4 days ago
    Education, Government & Non-Profit
    In-Person

More Education, Government & Non-Profit Jobs

Find similar ITSM Configuration Manager jobs:

NationwideKey West, FL