Overview:
Hartford Healthcare's ITS Team has newly developed our Digital Transformation Division. We are focused on optimizing and improving the digital journey for our patient's, families, friends, and colleagues. We are looking for dynamic and energetic individuals to join this growing team. If you are ready to be part of a fast-paced, innovative team, working to transform the way healthcare is delivered take a look at our Job Description below.
Digital Transformation Analyst III
Position Responsibilities:
- Responsible for the entirety of the Project life cycle as assigned. Inclusive of the responsibility to define and track scope, schedule, and KPIs.
- Accountable for supporting the scope, schedule, and quality of project and maintenance work within their respective team/area.
- Collaborates and consults with team lead, manager and/or director to coordinate activities.
- Understands the operational issues aligned to their product line well enough to represent our patients and colleagues.
- Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.
- Ability to leverage software to design workflows and journeys to support journey mapping and project deliverables.
- Anticipates and provides solutions to complex problems with the necessary priorities. Presents solutions to operational leaders within respective team/area.
- Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the product.
- Actively participates in weekly team meetings to discuss team and project related activities, issues, change, communications and updates.
- Builds effective relationships with HHC colleagues and vendors, through all the phases of projects to support completing project goals.
- Supports all project team members with application and information systems knowledge.
- Collaborates with vendor resources; plays an active role in managing the technical build, testing and migration of the system
- Contributes to testing scripts and materials and performs unit, application and integrated testing tasks.
- Documents and maintains all required system design and build documents and configures system accordingly.
- Engages the clinical and business community to ensure their voices are heard, their needs are met, and they are kept informed of project progress.
- Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
- Supports colleagues and patients as assigned, which at times may include night and weekend coverage.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio, Outlook, etc).
- Travel to Epic's corporate office in Madison, Wisconsin may be required.
- Performs other duties as assigned.
Qualifications: Qualifications:
- Epic Mobile and Web application experience preferred
- 5+ years of Epic Application support, or other web-based applications
- Current knowledge of HealthCare ITS standards and processes
- Strong analytical and technical skill set
- Ability to build and maintain key relationships
- Open to dynamic personal and professional growth
- Associates degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required
- Bachelor's degree in Computer Science, Information Systems, or HealthCare area is preferred.
Essential Experience :
Product Owner experience in one the following areas;
- Direct Scheduling, Open Scheduling, eCheck-in, Patient-Entered Questionnaires
- Epic Hello World and/or SMS Vendor Management
- Customer Relationship Management Software
- Mobile and Web Application Development
Desired areas of experience:
- Additional Epic Certifications
- Project Management and/or Product Management
- Interdisciplinary Partnership and Leadership
