Position SummaryThe ITIL Process Manager is responsible for leading and evolving ITIL capabilities to ensure high-performing, secure, resilient, and cost-effective technology operations aligned with business strategy. The position is accountable for business results primarily achieved through the work of others; this role manages staff, sets direction, and deploys resources while overseeing employee development, performance, compensation, and staffing decisions. The position provides leadership and governance across ITSM, ITOM, and ITAM processes, driving standardization, compliance, and continuous improvement through ITIL best practices, data-driven insights, and automation. In addition, the role partners with cross-functional stakeholders to translate business needs into scalable solutions, and in collaboration with engineering teams ensure successful delivery of projects and services within scope, budget, and quality expectations, and manages vendor relationships to optimize value. The ITIL Process Manager fosters a culture of innovation, accountability, and talent development while maintaining a forward-looking perspective on emerging technologies and process enhancements to support organizational growth and operational resilience.
Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs.
Key Responsibilities - Lead daily team operations, providing guidance, mentorship, and fostering a culture of innovation and continuous improvement while managing talent lifecycle (recruitment, development, performance, retention).
- Plan and deliver low- to medium-complexity IT projects, ensuring alignment to timelines, budget, quality standards, and system reliability, security, and availability.
- Manage vendor relationships, budgets, and contracts to ensure cost-effective delivery of high-quality processes and solutions.
- Partner with stakeholders and cross-functional teams to understand business needs and translate them into optimized processes and effective technical solutions.
- Align product roadmaps and technology initiatives with business strategy, driving process standardization and continuous improvement using ITIL best practices, KPIs, automation, and data-driven insights to enhance efficiency and user experience.
- Oversee governance of IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM)-encompassing incident, problem, change, request, monitoring, event management, and asset lifecycle processes-ensuring compliance, operational resilience, cost optimization, service reliability, and alignment with regulatory and business requirements.
- Monitor technology trends and identify opportunities for system enhancements, process optimization, and policy development to support evolving business needs.
Education and Experience- Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
- ITIL Foundation Certification preferred
- Ten (10) or more years of diversified IT experience required.
- Three (3) or more years of direct or indirect leadership experience required.
- Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships preferred.
- Experience with Operational Technology (OT) infrastructure preferred.
- Experience with Portfolio and Product management, particularly in an Agile or Scaled Agile Framework (SAFe) environment preferred.
- Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives preferred.
Skills- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
- AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
- Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
- Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
- Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
- Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
- Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
- Digital Awareness - Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
- Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
- Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
- Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
- Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
- Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
- Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy.
Location:
Findlay, Ohio
Additional locations:
San Antonio, Texas
Job Requisition ID:
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
