Job SummaryThe IT & Workplace Operations Specialist will serve as the go-to partner for IT support and office operations at Qualified Health, reporting directly to the VP of People Operations. This is an early-career role, ideal for someone highly organized, hands-on, and energized by keeping the team's technology and workplace running smoothly day to day. The Specialist will manage day-to-day IT needs across the company, administer key systems like Rippling and Notion, and help maintain a safe, functional, and welcoming Palo Alto office.
Key ResponsibilitiesIT Support & Administration- Serve as the first point of contact for IT and application questions
- Administer Rippling IT, including provisioning, deprovisioning, and access management for employee accounts and applications.
- Own Notion administration, including workspace structure, permissions, and user access.
- Manage the full laptop lifecycle: ordering, imaging/wiping, deployment, and retrieval.
- Maintain an accurate inventory of company hardware and equipment, including routine maintenance.
- Roll out and support personal devices as needed.
- Maintain the uptime and reliability of conferencing and meeting room technology.
Workplace & Security- Manage badging and access control for the Palo Alto office, including onboarding/offboarding of building access.
- Own the maintenance and monitoring of the office security system.
- Conduct regular access audits.
- Provide front desk coverage.
- Support desk and seating logistics.
- Maintain swag inventory and fulfillment.
Vendor & Facilities Coordination- Serve as the primary point of contact for our IT and office vendors
- Manage our office snacks and supplies
Required Qualifications- 0-2 years of experience in IT support, office operations, or a related generalist role.
- Strong customer-service orientation and comfort fielding IT and workplace requests from employees at all levels.
- Excellent organizational skills and attention to detail, with the ability to manage multiple requests and priorities at once.
- Strong written and verbal communication skills.
- Comfort learning and administering SaaS tools (e.g., Rippling, Notion, Slack, Google Workspace).
- Ability to work onsite in Palo Alto 5 days/week, with early morning arrival to support front desk and office needs.
Ideal Experience- Experience in a high-growth startup or technology company.
- Hands-on exposure to HRIS/IT platforms like Rippling, and workspace tools like Notion.
- Familiarity with physical security or access control systems and employee badging.
- Experience supporting network or conferencing infrastructure.
- Experience managing vendor relationships (e.g., office supply, security, or facilities vendors).
- Track record of building or improving internal IT/office processes from the ground up.
Pay & BenefitsThe pay range for this role is between $80,000 and $100,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.
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