DescriptionGeneral Description:The IT Virtual Desktop Infrastructure Engineer will support the Firm's endpoint and virtual desktop platforms, with a strong focus on cloud-hosted Virtual Desktop Infrastructure (VDI). Reporting to the IT Director of Digital Enterprise Experience, this role will partner closely with Endpoint Engineers to implement, operate, and validate standardized endpoint and virtual desktop configurations that deliver a consistent, secure, and high-performing digital experience. This role emphasizes execution, quality assurance, and operational discipline across endpoint lifecycle activities, application delivery, and VDI image and session management, contributing to reliable service delivery in a regulated legal services environment.
Key Responsibilities and Essential Job Functions:- Support day-to-day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
- Execute and validate standardized virtual desktop images and configurations for cloud-hosted VDI environments, ensuring alignment with performance, security, and usability standards.
- Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
- Participate in patch and update cycles for operating systems, productivity tools, and third-party applications across both physical and virtual environments.
- Support policy-based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
- Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post-deployment checks.
- Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
- Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
- Support incident and problem response activities through the Firm's IT service management (ITSM) platform.
- Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.
- Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
- Special projects and duties as assigned.
RequirementsRequired Skills:- Experience supporting enterprise endpoint environments across Windows and macOS platforms.
- Hands-on experience supporting or operating Virtual Desktop Infrastructure (VDI) environments.
- Working knowledge of endpoint and virtual desktop concepts including image management, application delivery, patching, and compliance monitoring.
- Experience with automated application packaging and deployment methods.
- Basic scripting or automation experience (e.g., PowerShell or equivalent).
- Understanding of endpoint and VDI security best practices and configuration baselines.
- Ability to follow structured change, testing, and release management processes.
- Strong troubleshooting, documentation, and analytical skills.
- Effective communication and collaboration skills.
- Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.
Required Qualifications & Education:- Bachelor's degree in a related field or equivalent practical experience.
- 2+ years of experience supporting enterprise endpoint or virtual desktop environments.
- 4+ years of overall experience supporting desktop or end-user computing platforms.
Preferred Qualifications & Education:- Strong experience supporting virtual desktop environments in a cloud-hosted or enterprise setting, preferably with Azure Virtual Desktop (AVD).
- Preferrable experience with Microsoft Azure, Intune, and Entra ID.
- Familiarity with Nerdio Manager for Enterprise.
- Experience supporting macOS devices in a managed enterprise environment.
- Familiarity with professional services or regulated industries.
- Exposure to ITIL concepts including incident, problems, and change management.
Physical Requirements:- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.
