Familiarity with foundational networking concepts (TCP/IP, DNS, DHCP, routing, switching, and firewalls).
Hands-on experience with server hardware and virtualization technologies, specifically VMware ESXi.
Experience managing Cloudflare settings and administering enterprise VPNs.
Familiarity with provisioning and managing modern SaaS applications, cloud platforms (AWS, Azure, or GCP), and third-party AI services/APIs.
Experience configuring and managing SSO and user identities via Azure Entra ID.
Strong problem-solving skills and a customer-service-oriented mindset.
Responsibilities
Handle provisioning and monitoring of AI services and enterprise SaaS applications.
Deploy, manage, and maintain physical and virtual servers, focusing on VMware ESXi environments.
Configure and troubleshoot internal networks to support high-bandwidth R&D needs.
Administer Single Sign-On (SSO) and manage user lifecycle operations using Azure Entra ID.
Provide Tier 1/Tier 2 tech support for hardware, software, and connectivity issues.
Implement and monitor IT security protocols and internal data-handling policies.
Maintain an organized IT closet and manage the lifecycle of IT assets.
Benefits
Collaborative work environment focused on innovation.
Opportunities for professional development in fast-evolving tech areas.
Access to cutting-edge technologies and AI tools.
Flexible work arrangements including remote work options.
Full Job Description
Key Responsibilities
AI-Native Services & SaaS Management: Handle the provisioning, administration, and monitoring of enterprise SaaS applications and all AI services (e.g., ChatGPT Enterprise, GitHub Copilot, API key management for OpenAI/Anthropic/etc.).
Server & AI Infrastructure Administration: Deploy, manage, and maintain physical and virtual servers, with a strong focus on VMware ESXi environments, including configuring GPU passthrough for AI workloads.
Network & Connectivity: Configure, manage, and troubleshoot internal networks for high-bandwidth R&D needs. Manage and optimize Cloudflare configurations and VPN access for local and remote employees.
Identity & Access Management: Administer Single Sign-On (SSO) and manage secure user lifecycle operations (onboarding/offboarding) using Azure Entra ID.
IT Support: Provide timely Tier 1/Tier 2 technical support to staff, resolving hardware, software, and connectivity issues across traditional and AI-augmented workflows.
Security & Compliance: Implement and uphold foundational IT security protocols. Monitor networks for vulnerabilities and ensure internal AI data-handling policies are strictly enforced.
IT Asset Organization: Maintain a clean, organized, and accurately inventoried IT closet/storage room, ensuring all hardware assets are properly labeled, tracked, and readily accessible.
Asset Lifecycle & Retirement: Manage the full lifecycle of IT assets, including scheduling and executing the decommissioning and disposal of end-of-life hardware in accordance with company policy and data security requirements.
Basic Qualifications
Demonstrated familiarity with foundational networking concepts (TCP/IP, DNS, DHCP, routing, switching, and firewalls).
Hands-on experience with server hardware and virtualization technologies, specifically VMware ESXi.
Experience managing Cloudflare settings and administering enterprise VPNs.
Familiarity with provisioning and managing modern SaaS applications, cloud platforms (AWS, Azure, or GCP), and third-party AI services/APIs.
Experience configuring and managing SSO and user identities via Azure Entra ID.
Strong problem-solving skills, a passion for AI-driven workflows, and a customer-service-oriented mindset.
Preferred Qualifications
Local LLM / SLM Experience: Hands-on experience running, deploying, or managing local Large Language Models (LLMs) or Small Language Models (SLMs) (e.g., using Ollama, vLLM, Hugging Face on local hardware).
Cybersecurity Experience: Foundational knowledge or hands-on experience with cybersecurity principles, threat mitigation, endpoint protection, or compliance frameworks.
