The IT Systems Engineer II is responsible for ensuring the stability, integrity, and efficient operation of information systems that support core organizational functions. This is achieved this by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. They will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
Essential Responsibilities:- Perform network and server administration functions, including configuring, installing, repairing, maintaining, and upgrading hardware and operating systems
- Analyze network and system resource utilization and implements solutions to correct problems to ensure all applications are accessible and functioning properly
- Identify and recommend appropriate changes to infrastructure to improve performance, reliability, and availability
- Maintain integrity of the network, server deployment, and security for SOC 2 and ISO compliance
- Build, maintain, and manage physical and virtual infrastructure
- Proactively manage and troubleshoot storage environment, including capacity planning/availability, quotas, and snapshots to optimize performance
- Perform systems engineering activities in all phases of a project; this includes but is not limited to discovery, designing, building, testing, and deployment
- Research and evaluates all network and server hardware and software options and upgrades; this includes but is not limited to updates, patches, and service packs, as needed
- Provides Tier 3 support to IT Support Specialists
- Supports and executes updates to servers, network, and storage devices
- Communicate with internal customers as required; this includes but is not limited to keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Administer company Azure and AWS Environments including configuration and creation of servers, storage, and networks.
Additional Responsibilities:- Completes assigned tasks and projects effectively, completely, and on time
- Other duties as assigned
Minimum Preferred Qualifications:Education:- Bachelor's degree in information technology, computer science, a related field, or equivalent work experience
Experience:- Not less than five (5) years' experience in systems and network administration, preferably in a regulated laboratory or research organization.
- Not less than five (5) years' experience supporting and managing a corporate IT system, including but not limited to: Active Directory, virtualized infrastructure, backup systems, network architecture, data room management, and cloud-based platforms.
- Not less than five (5) years' experience supporting and managing corporate Azure and AWS environments including but not limited to: virtualized infrastructure, network architecture, and cloud-based platforms.
- Not less than five (5) years' experience providing end-user support and desktop engineering.
- Knowledge of Azure AD, Active Directory, Group Policy, Office 365, Scripting/Power Shell, Azure, AWS, and other Microsoft and third-party enterprise technologies.
- Knowledge of Windows Server 2012 through 2025 Operating Systems.
- Knowledge of Network protocols including DHCP, DNS, IP routing, VLANs and performance metrics.
- Knowledge of ITIL Service Support and Delivery best practices.
Skills:- Knowledge and experience within the Microsoft stack of applications and platforms.
- Demonstrated knowledge of server configurations: RAID, SAN, networking protocols, IIS, DNS, DHCP, SMTP, VPN technologies, firewalls, and security certificates.
- Demonstrated network knowledge: WAN, LAN, VPN, VLAN, Route and Switch, Firewalls, ACLs, Spanning Tree.
- Demonstrated of knowledge of Microsoft Group Policy and Distributed File System practices
- Demonstrated ability in diagnosing and remedying critical server-related problems and failures promptly and effectively.
- Demonstrated knowledge of hyper converged infrastructure and networking components.
- Knowledge of in/out of band management.
Preferred Credentials:- Microsoft Azure Administrator Associate or higher
- Amazon AWS SysOps Administrator or higher
- Knowledge of and experience with Part 11/Annex 11, GAMP, GDPR, and NIST 800-53
Supervisor Responsibility:- This position has no supervisory responsibilities
Supervision Received:- Receives direction regarding prioritization and approval of proposed technical solutions
- Works independently to resolve issues following established SOPs and best practices
- Frequently exercises discretionary authority
Working Environment:- Primarily office
- Occasional laboratory/clinical environment
- Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
- Work requires occasional travel (up to 10%)
Physical Demands:- Ability to work in an upright and /or stationary position for up to eight (8) hours per day
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate office equipment
- Frequent mobility needed
- Frequent crouching, stooping, with frequent bending and twisting of upper body and neck
- Light to moderate lifting and carrying (or otherwise moves) objects including computer equipment, with a maximum lift of 50 pounds
- Ability to access and use a variety of computer software
- Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
- Frequently interacts with others to obtain or relate information to diverse groups
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals; Requires multiple periods of intense concentration
- Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence; Ability to perform under stress; Ability to multi-task
- Regular and consistent attendance
Position Type and Expected Hours of Work:- This is a full-time position
- Some flexibility in hours is allowed, but the employee must be available during the "core" work hours
- Occasional weekend, holiday, and early morning/evening work required
BENEFITS AND OTHER PERKS
Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program
