Thermo Fisher Scientific

IT Systems Analyst

Thermo Fisher Scientific • $70K — $95K *
Hollywood, FL 33024In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-4 years in IT Service Desk or Systems Administration roles
  • Strong knowledge of Microsoft Entra ID and MFA management
  • Experience with Microsoft Defender 365 and security alerts
  • Hands-on skills in Exchange Online and Microsoft Teams troubleshooting
  • Proficient in deploying Windows endpoints with Microsoft Intune
  • Experience with RMM platforms like Automox
  • Ability to manage a varied ticket queue and communicate with users

Responsibilities

  • Provide remote, telephone, and on-site desktop support
  • Maintain Microsoft 365 security health and identity framework
  • Manage incident lifecycle with internal Service Desk
  • Conduct audits of sign-in logs and Conditional Access policies
  • Respond promptly to alerts from Microsoft Defender 365 Security
  • Investigate phishing reports and manage email quarantine
  • Administer shared mailboxes and troubleshoot Microsoft Teams issues
  • Resolve hardware faults and configure Windows devices
  • Deploy and maintain RMM tooling and monitor device health

Benefits

  • Competitive salary based on experience
  • Hybrid working model with minimal office presence required
  • Opportunity within a growing global technology organization
  • Exposure to a modern cloud-first infrastructure across AWS and Microsoft 365
  • Collaborative team environment with access to senior colleagues
  • Support for professional development and Microsoft certifications
Full Job Description
Role Overview:

We are looking for an experienced IT Systems Administrator to join our IT & Security team based in Sale, Manchester. This is a hands-on, mid-level role requiring a strong working knowledge of the Microsoft 365 ecosystem, combined with the ability to work independently and exercise sound judgement when triaging and resolving issues.

You will be the primary point of contact for end-user support across our UK and global user base, while also contributing to identity management, security operations, and collaboration platform administration. The role works closely with cloud and security colleagues and reports directly to the Global Director of Cloud Operations, IT & Security.

Core Objectives:
  • Deliver responsive remote, telephone, and on-site desktop support to local and distributed users.
  • Maintain the security health, identity framework, and productivity tooling of the Microsoft 365 environment.
  • Own incident lifecycle management - logging, updating, escalating, and closing tickets efficiently via the internal Service Desk platform.
  • Operate with a degree of autonomy, making sound prioritisation decisions and proactively identifying recurring issues.

Key Responsibilities:

Identity & Access Management
  • Provision and deprovision user accounts, manage dynamic and security groups, and handle MFA resets using Microsoft Entra ID.
  • Conduct regular audits of sign-in logs and Conditional Access policies to identify anomalies.
  • Support onboarding and offboarding workflows in alignment with HR and security processes.

Security Operations & Triage
  • Monitor the Microsoft Defender 365 Security console and respond to alerts in a timely manner.
  • Investigate and remediate phishing reports, isolate compromised accounts, and manage email quarantine.
  • Escalate complex security incidents to the Global Director or relevant security resource as appropriate.

Collaboration & Messaging Administration
  • Manage shared mailboxes, distribution lists, and mail-enabled security groups in Exchange Online.
  • Troubleshoot Microsoft Teams voice, video, and connectivity issues for end users.
  • Administer SharePoint and OneDrive permission structures and support document management requests.

End-User & Desktop Support
  • Diagnose and resolve hardware faults, peripheral issues, and operating system problems.
  • Deploy and configure Windows devices via Microsoft Intune and Autopilot.
  • Troubleshoot Microsoft 365 application issues including Outlook, Teams, Word, and Excel.
  • Maintain asset records and contribute to IT documentation and knowledge base articles.

Remote Monitoring & Management (RMM)
  • Deploy, configure, and maintain RMM tooling across the endpoint estate (e.g. Automox).
  • Manage patch policies, software deployment, and compliance reporting via the RMM platform.
  • Monitor device health and connectivity across remote and on-site endpoints, responding to alerts and remediation tasks.
  • Build and maintain automation workflows within the RMM platform to reduce manual overhead and enforce configuration baselines.
  • Ensure RMM coverage is maintained for all managed devices and that agent health is regularly reviewed.

Requirements:

Essential
  • 2-4 years of experience in an IT Service Desk, Systems Administration, or MSP environment.
  • Strong working knowledge of Microsoft Entra ID (Azure AD), including account lifecycle and MFA management.
  • Demonstrable experience with Microsoft Defender 365 and responding to security alerts.
  • Hands-on experience with Exchange Online administration and Microsoft Teams troubleshooting.
  • Confident deploying and managing Windows endpoints via Microsoft Intune and Autopilot.
  • Experience deploying and administering an RMM platform (e.g. Automox, NinjaRMM, ConnectWise, Datto, or similar).
  • Ability to work independently, manage a varied ticket queue, and communicate clearly with non-technical users.
  • Eligible to work in the United Kingdom without sponsorship.

Desirable
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
  • Automox or equivalent RMM platform certification or advanced administration experience.
  • Experience with SharePoint Online administration and permissions management.
  • Familiarity with IT Service Management (ITSM) platforms and ITIL principles.
  • Exposure to PowerShell scripting for M365 administration tasks.
  • Experience working in a software vendor or SaaS environment.

What We Offer:
  • Competitive salary commensurate with experience.
  • Hybrid working - minimum 2 days per week in our Hollywood, FL office.
  • Opportunity to work within a growing global technology organization following a significant investment and acquisition period.
  • Exposure to a modern cloud-first infrastructure spanning AWS and Microsoft 365.
  • Supportive team environment with access to senior cloud, security, and infrastructure colleagues.
  • Support for professional development and Microsoft certification paths.

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ
TMO
* Ladders Estimates

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