Role overview:As an IT System Administrator, you will be responsible for maintaining, automating, and scaling our core IT applications, enterprise infrastructure, and SaaS stack. On a daily basis, you will perform triage on helpdesk tickets, manage application administration, handle SSO integrations, and oversee employee onboarding/offboarding logistics. You will also monitor system health, collaborate with application vendors, and research cutting-edge tools to support our rapid scaling.
How you'll make an impact:By 3 months...
- Complete comprehensive onboarding to understand At-Bay's business model, tech stack, security policies, and team structure across our global hubs.
- Get fully acclimated with our IT Manager through guided system walkthroughs, peer shadowing, and hands-on access setup.
- Shadow and take over the core operational application onboarding/offboarding workflows for new hires to ensure seamless employee integration.
- Develop a baseline understanding of At-Bay's insurance-tech products, risk management platform, and internal team workflows to better align IT support with business needs.
By 6 months...
- Single-handedly man the IT ship, taking full ownership of helpdesk ticket resolution from intake to fix with complete independence.
- Independently oversee daily SaaS administration, automated user provisioning, and seamless SSO integrations.
- Own the full hardware lifecycle-procurement, inventory tracking, and remote desktop support-without needing day-to-day oversight.
- Drive high system uptime through proactive monitoring, issue detection, and performance trend analysis.
- Own key operational SLAs, including ticket response times, frictionless employee onboarding, and strict access compliance.
What you've accomplished already:- Successfully administered and scaled enterprise SaaS applications, managing modern SSO integrations and utilizing APIs to automate manual workflows.
- Proven track record of configuring and supporting foundational enterprise infrastructure, including networks, endpoints, and modern IT hardware ecosystems.
- Demonstrated history of delivering high-touch, service-oriented IT support across cross-functional partners with strong written and verbal communication skills.
- Led end-to-end IT inventory, procurement, and automated onboarding processes in a fast-paced or rapidly growing organizational setting.
- Researched, evaluated, and implemented new IT tools or processes that significantly improved system availability, process efficiency, or overall infrastructure security.
Pay transparency paragraph: Our estimated base pay range for this role is
$95,000-$120,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equitability, domain knowledge, experiences and skills. In general, if the position sparks your interest we encourage you to apply - our team prioritizes talent.
