IT Support Technician

Government of Yukon

$77K — $89K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Diploma or certificate in computer management, computer sciences, or related discipline.
  • Significant experience in tier 1 customer support for workstations, printers, and network hardware.
  • Recent experience using a ticketing system for support tracking.
  • Hands-on experience with Windows desktop environments.
  • Familiarity with Active Directory, Cayosoft, SCCM, Office365, SharePoint, scripting, and virtualization.

Responsibilities

  • Maintain and support information systems and networks for the Department of Justice.
  • Configure, tune, and troubleshoot client workstations and printers.
  • Provide tier 1 customer support to meet operational needs.
  • Track customer support tickets using an established ticketing system.
  • Collaborate with team members on infrastructure improvements.

Benefits

  • Permanent status in a well-established department.
  • Eligibility for preference as Canadian Indigenous or Yukon First Nations ancestry candidates.
  • Engagement in a supportive team environment with opportunities for professional development.
  • Standard work hours of 75 hours bi-weekly with weekends off.
  • Occasional travel opportunities to Yukon communities.
Full Job Description
Department

Government of Yukon -> Justice - Systems Administration

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

ST12

Salary

$77,617.00 - $89,913.00

Union

YEU

Days Off

Saturday/Sunday

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

IT Support Technician - Department of Justice

This is a permanent, full-time position working 75 hours bi-weekly.

Your Role:

Reporting to the Supervisor, Information Technology the IT Support Technician is responsible for maintaining and supporting information systems, networks and infrastructure to meet the separate and distinct needs of the Department of Justice, and arms length entities.

For more information about this position, please contact: Chris Ekholm, Supervisor, Information Technology at [redacted] or

For information about the recruitment process, please contact Tammy Vermeersch, Human Resources Consultant at [email protected]

If you need technical support submitting your application, please contact: (867) 667-9453 or [email protected]

Essential Qualifications:

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you perform in each of your positions.
  • Diploma or certificate in computer management, computer sciences or related discipline;
  • Significant experience providing tier 1 customer support by configuring, tuning and troubleshooting client workstations, printers and network hardware;
  • Practical and recent experience using a ticketing system to track customer support tickets.
  • Practical and recent experience supporting Windows desktop environments.
  • Practical and recent experience with some or all of the following: Active Directory management, Cayosoft, SCCM, Office365, SharePoint administration, Scripting and Virtualization technologies.

Candidates who have a diploma in computer science or information technology management, and experience equivalent to the essential qualifications listed above will be equally considered.

Desired Knowledge, Skills, and Suitability:

Candidates should have and maybe assessed on
  • Strong customer service skills;
  • Effective time management skills and an ability to work within tight deadlines;
  • Sound judgement with a variety of sensitive issues including confidentiality;
  • Strong leadership skills with equal team player qualities;
  • Well-developed communication and interpersonal skills;
  • Strong problem solving and troubleshooting abilities.


Additional Information

Conditions of Employment:
  • Security Clearance
  • Class 5 Drivers Licence

Job Requirements:
  • Occasional travel to Yukon communities; ability to lift 25 kilograms.


Eligibility List

12 months

Post Date

05 August 2026

Close Date

19 August 2026

Job Description

Job Description.

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