IT Support Supervisor/Audio Visual (Department Promotion Only

Pinal County, AZ

$66K — $107K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED equivalent.
  • Five (5) years of experience in IT Technical Support.
  • Valid Arizona State Driver's License (preferred).
  • Knowledge of managing Audio Visual systems (preferred).
  • Experience with security technology product management (preferred).

Responsibilities

  • Supervise the Pinal County Network/Server team.
  • Identify proper technology use and oversee implementation of major IT projects.
  • Troubleshoot hardware and software issues as needed.
  • Set team goals and objectives for project success.
  • Assign resources based on priority and project demands.
  • Create operating procedures for team workflows.
  • Promote a positive and collaborative work environment.

Benefits

  • Comprehensive healthcare options with six medical plans, some with zero employee premium cost.
  • Paid vacation and sick leave starting at 15 days annually, increasing with service.
  • Paid sabbaticals every five years of service, with up to four weeks off after 15 years.
  • A robust wellness program with onsite health and fitness resources.
  • Generous retirement plans with employer contributions guaranteed for a lifetime.
Full Job Description
Salary : $66,920.00 - $107,072.00 Annually
Location : AZ 85132, AZ
Job Type: Full-Time
Job Number: 202500711
Department: Information Technology
Opening Date: 08/12/2025
Closing Date: 8/26/2025 11:59 PM Arizona

Description
Local government is a journey filled with purpose where you can make a difference and help make life better for our thousands of citizens. With over 2000 employees working in more than 30 departments, there's sure to be a position for YOU, whether you're just starting out or you're a seasoned pro. And when you work for Pinal County, you'll have access to a wide range of benefits such as comprehensive healthcare options and unmatched retirement plans that are the best in Arizona.

Read more about our role and see if it is a good match for you:
  • An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
  • Paid Vacation And Sick Leave
    1. 15 Vacation Days Accrued Annually Starting Day One
      • After Three (3) Years of Service 18 Vacation Days Accrued Annually
      • After Five (5) Years of Service 20 Vacation Days Accrued Annually
  • Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
  • 13 Sick Leave Days Accrued Annually Starting Day One
  • Paid Sabbaticals Every Five (5) Years
    1. Two Week Sabbatical After Five Years of Continuous Service
    2. Three Week Sabbatical After Ten Years of Continuous Service
    3. Four Week Sabbatical After Fifteen Years of Continuous Service
    4. Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
  • Comprehensive Wellness Program
    1. Quarterly Wellness Challenges
    2. Vision Exams and Optometry Events Onsite
    3. Vaccination Clinics
    4. Onsite Mammogram and Prostate Screening Events
    5. Skin Cancer Screening Events Onsite
    6. Biometrics and Health Screening Events Onsite
    7. Financial Health and Retirement Planning Events Onsite & Online
    8. Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
  • Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
  • Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
    1. Some Medical Plans with Zero Employee Premium Cost
  • Dental and Vision Plans
  • Tuition Reimbursement Program
  • Alternative Work Schedules
  • Telehealth
  • Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
  • Employee Assistance
  • Program with Ongoing Training & Development Options
  • Civil Service Leave
  • VanPool Options
  • Short-Term Disability - Employer Paid
  • Basic Life Insurance - Employer Paid
  • Flexible Spending Accounts for Dependent Care and Medical Expenses
  • Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.
Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips to completing an application at Pinal County:

Application Tips

Read more about the position and see if it is a good match for you:
Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

JOB SUMMARY
Perform technical work of considerable difficulty supervising and participating in the coordination, planning, design, installation, and maintenance of information technology solutions including computers, application support, security, networking, fixed and mobile communications, processes, and facilities.
Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
  • Work with county personnel to identify proper technology use and project management and oversee implementation of major projects.
  • Troubleshoot issues with hardware or software.
  • Set goals and objectives for the team.
  • Line up available resources, tools, and materials.
  • Assign resources based on priority and demand to complete tasks.
  • Provide information to subordinates.
  • Review needed training of team members and schedule.
  • Conduct and review annual and end of probation performances.
  • Provide trends in performance (PCPM) and speak to areas needing improvement.
  • Provide informal and formal direction when necessary.
  • Review quality assurance requests completed by technicians.
  • Create operating procedures.
  • Guide and direct troubleshooting steps.
  • Recommends and manages security technology products and services.
  • Supervises staff performance and skill development.
  • Promote a positive and collaborative work environment.
  • Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
  • Perform other related duties as required.

POSITION SPECIFIC DUTIES:
  • Supervise the Pinal County Network/Server team

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:
  • High school diploma or GED equivalent.
  • Five (5) years of experience IT Technical Support.
  • To promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.

Preferred Qualifications:
  • Valid Arizona State Driver's License.
  • Knowledge of managing Audio Visual systems.
  • Configuration, installation and administration of Axis cameras to include call ups and panic buttons.
  • Experience administering Ocularis camera software.
  • Experience with configuration, installation and administration of Crestron control equipment.
  • May be required to obtain additional specific skills training and technical certifications.
  • Supervisory experience of diverse teams while monitoring multiple projects.

Supplemental Information

Knowledge, Skills and Abilities:
  • Knowledge of project management principles, tools and techniques.
  • Knowledge of existing Pinal County software applications, hardware, and infrastructure, including maintenance and integration issues.
  • Knowledge of principles of IT infrastructure system development and systems integration in a public sector environment.
  • Knowledge of database systems integration, system access, security guidelines, and quality assurance procedures.
  • Skill in analyzing IT project issues, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of complex operational issues.
  • Skill in assessing and prioritizing multiple tasks, projects, and demands and effectively distributing workload.
  • Ability to work independently in a technical environment with interlinked and changing priorities.
  • Ability to initiate, plan, execute, monitor, control, and close IT projects.
  • Ability to communicate effectively orally and in writing.

PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, perform repetitive motion, speak, hear, stand, walk, operate motor vehicles, and demonstrate visual and mental acuity.

WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the midpoint require additional approval.

Every qualified candidate eligible to work in the United States is welcome to apply. However, visa sponsorship is not available.

This is an internal promotion opportunity for current employees of the (IT) department only. You must be a current employee to be considered for this position
Pinal County offers some of the best benefits in Arizona! We offer a wide range of employee benefits. You can details about our organizations benefit program or you can review the list below:
  • An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
  • Paid Vacation And Sick Leave
    • 15 Vacation Days Accrued Annually Starting Day One
      • After Three (3) Years of Service 18 Vacation Days Accrued Annually
      • After Five (5) Years of Service 20 Vacation Days Accrued Annually
  • Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
  • 13 Sick Leave Days Accrued Annually Starting Day One
  • Paid Sabbaticals Every Five (5) Years
    • Two Week Sabbatical After Five Years of Continuous Service
    • Three Week Sabbatical After Ten Years of Continuous Service
    • Four Week Sabbatical After Fifteen Years of Continuous Service
    • Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
  • Comprehensive Wellness Program
    • Quarterly Wellness Challenges
    • Vision Exams and Optometry Events Onsite
    • Vaccination Clinics
    • Onsite Mammogram and Prostate Screening Events
    • Skin Cancer Screening Events Onsite
    • Biometrics and Health Screening Events Onsite
    • Financial Health and Retirement Planning Events Onsite & Online
    • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
  • Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
  • Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
    • Some Medical Plans with Zero Employee Premium Cost
  • Dental and Vision Plans
  • Tuition Reimbursement Program
  • Alternative Work Schedules
  • Telehealth
  • Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
  • Employee Assistance Program with Ongoing Training & Development Options
  • Civil Service Leave
  • VanPool Options
  • Short-Term Disability - Employer Paid
  • Basic Life Insurance - Employer Paid
  • Flexible Spending Accounts for Dependent Care and Medical Expenses
  • Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

    Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees (Above listed benefits are in effect as of January 7, 2024)

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