General Statement

The California Institute for Regenerative Medicine (CIRM) is seeking a full-time IT Support Specialist position. This role helps advancing CIRM's mission by delivering secure, reliable and high performing technology services that support life-changing regenerative medicine initiatives. The individual will provide hands-on Tier 1-2 support across endpoint, identity, and instrastructure domains in a Mac and cloud environment.

Job Functions

The IT Support Specialist's key functions consist of endpoint management via MDM solutions (e.g., Jamf/Intune), system patching and deployment, MFA configuration and endpoint security controls. The role also supports Microsoft 365 and enterprise collaboration platforms (e.g., Zoom/Teams/WebEx, Slack), provides user training, and troubleshoots hardware, software, networking, and meeting room AV systems.

Additional responsibilities include maintaining technical documentation and support procedures, managing asset inventories, and monitoring and responding to security alerts to ensure a secure and efficient IT environment.

Key job responsibilities:

• Provide onsite and remote Tier 1-2 technical support for MacOS and Windows devices, iOS mobile devices, applications, and related systems.
• Troubleshoot hardware, software, networking, conferencing AV equipment, and other peripheral issues.
• Provide technical support for CIRM-hosted meetings and events as needed.
• Support enterprise productivity platforms (e.g., Microsoft 365, Zoom, Slack, Adobe, Monday.com, Keeper, OneLogin, DocuSign, Calendly, Salesforce, collaboration tools, and SaaS applications).
• Support user onboarding and offboarding, including account provisioning, device setup, licensing and subscription management;
• Administer identity and access management using systems (e.g., OneLogin, Entra ID)
• Maintain MacOS device management using MDM solutions (e.g., JAMF, Intune or equivalent).
• Perform routine patching, updates, and system deployments; Configure security controls, disk encryption (FileVault), endpoint protection & MFA authentication.
• Support and maintain backup and archiving solutions and perform data recovery as needed.
• Support and maintain networking infrastructure at HQ and Sacramento offices (WiFi, switches, routers, & firewalls)
• Maintain IT documentation, asset inventories, and standard operating procedures.
• Conduct user trainings and maintain technical training materials.
• Promote cybersecurity awareness and support IT best practices across CIRM.
• Monitor Security Information and Event Management (SIEM) platforms (e.g., DarkTrace, SentinnelOne); Respond to security alerts and escalate incident appropriately.
• Evaluate emerging technologies and recommend solutions aligned with business and operational needs.
• Perform additional duties and responsibilities as assigned to support IT operations and overall agency's mission.

Supervision Received

Reporting to the Associate IT Director.

Supervision Exercised

None

Qualifications (Experience and Education)

• BS in computer Science, Information System, Engineering, or related field; or four years of equivalent professional experience in lieu of a degree, supplemented with relevant technical certifications (e.g. Microsoft, JAMF, ITIL, VMware or AWS).
• Require 3 years of experience as IT support, system administrator, or a similar technical role.

Desired Skills/Abilities

• Self-motivated and well-organized professional who thrives in a self-directed environment and effectively can wear many hats with minimal supervision.
• Excellent communication, interpersonal, and presentation skills; strong attention to detail and effective time management across multiple priorities.
• Strong technical expertise in MacOS & iOS environments, enterprise SaaS platforms, JAMF, Microsoft 365, and SharePoint.
• Familiarity with cloud technologies and services, (Iaas, Paas, Saas) across providers such as Microsoft, Amazon, OVH, and Otava.
• Good understanding of cybersecurity principles, authentication framework (e.g., SSO, MFA, Zero-trust), role based access control (RBAC), and identify management.
• Working knowledge of compliance standards and security frameworks, including NIST 800-53, FIPS 199 & 200, HIPAA.
• Hand-on experience with system patching, ensuring systems are properly maintained and up to date with current technologies and security updates.

Working Conditions

• Hybrid environment, required to work two days in the South San Francisco office and three days remotely. In-person attendance of organizational meetings and board, subcommittee, and working group meetings as required.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be willing to work in a high-rise building.
• Ability to operate standard office equipment.
• Be available to work outside of normal business hours.

Salary Range and Benefits

This position is expected to pay $115,638 - $139,632 which fits within the full salary range of $115,638- $155,616. It is uncommon for an individual to be offered a salary close to the upper end of the full range for a position. Salary for this position will reflect the final candidate's qualifications, experience, skills, knowledge, relevant education, and certifications, in addition to being aligned with the internal leadership peer group.

Required Application Documents

Applicants must submit a resume and cover letter to be considered for this position.

Applicants requiring reasonable accommodations for the interview process should inform the interview scheduler at the time of scheduling.

For general questions regarding this position or inquiries specifically related to reasonable accommodations or Equal Employment Opportunity (EEO), please [redacted].

Benefits

https://benefits.calhr.ca.gov/state-employees/