IT Support Specialist
The Opportunity:

Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced advising skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction, mentors and may supervise team members. Provides a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Records, categorizes, prioritizes, and responds to basic user and system issues, as well as resolves more complex user and system issues.

You Have:

• 8+ years of experience as an IT professional
• 4+ years of experience supporting a help desk or service desk
• Ability to work weekends and holidays
• Ability to work shifts in support of 24/7/365 IT support operations
• Secret clearance
• Bachelor's degree
• Security+ Certification

Nice If You Have:

• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Possession of excellent customer service skills
• TS/SCI clearance

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.