Full Job Description
IT Support Manager - TS/SCI required
Primary Responsibilities
- Manage daily IT support operations, ensuring 24/7 coverage
- Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations while being held accountable for overall team performance
- Monitor ticket volume and IT support performance metrics, analyze trends in user support requests, and generate reports for program and customer management
- Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
- Define team goals and lead staff to achieve desired results while being held accountable for team performance
- Coordinate resources during escalated off-hour issues
- Oversee the development, implementation, and administration of IT support staff training procedures and policies
- Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
- Develop partnerships with cross-functional teams to improve and shape how the Technical IT Support team will hand off work, partner on strategic initiatives, and improve customer experience
- Provide weekly team meetings and periodic 1:1 coaching for team members
- Communicate with senior-level clients as needed
Basic Qualifications
- Bachelor's degree and 8-10 years of prior relevant experience, or Master's degree with 6-8 years of prior relevant experience
- Minimum three (3) years' experience maintaining cloud services to include at a minimum Amazon Web Services (AWS)
- Minimum three years' experience serving in a Systems Engineer role showcasing understanding of system architecture, design, and root cause analysis
- Demonstrated minimum three (3) years of experience managing a team that demonstrated the ability to maintain high operational availability of a web-based application
- Demonstrated two (2) years of experience managing a Tier 2 IT Support function, including experience briefing leadership at the senior/executive level, government or commercial
- Demonstrated ability to consolidate monthly metrics into slides that will be presented to all levels of program and customer management
- Active Security+ certification or ability to obtain one prior to starting
- Active TS/SCI clearance and ability to be approved for Poly
- Strong problem-solving and decision-making skills
- Self-starter with ability to work in a team environment and independently
- Deep understanding and background in COTS integration and custom code development
Preferred Qualifications
- Oracle IdAM productions
- Linux/UNIX Experience
- LDAPs
- PKI, OAuth, SAML and OIDC Authentication
Original Posting:
July 9, 2026
Pay Range:
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
