TD Bank

IT Support Analyst, TD Securities

TD Bank • $69K — $98K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT support, particularly in Banking Operations
  • Hands-on experience with Google Distributed Cloud (GDC) and strong knowledge of Kubernetes
  • Practical experience with multi-tier applications and containerization technologies
  • Familiarity with Swift Messaging and finance-related technologies
  • Proficient in scripting, automation, and process improvement

Responsibilities

  • Provide high-quality application and user support for global IT systems availability
  • Perform proactive health checks to identify potential application failures
  • Manage incidents efficiently by engaging multiple IT teams
  • Lead and manage recurring incidents through effective problem management
  • Ensure timely and high-quality resolution releases in production
  • Review IT environments to support new regulations and close procedural gaps
  • Conduct regular scheduled activities such as DR testing and audits

Benefits

  • Opportunity for growth and skill development
  • Access to a positive work environment promoting innovation and teamwork
  • Discretionary variable compensation based on performance
  • Engagement in professional development and training initiatives
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$69,700 - $98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:
Department Overview

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

Position Overview - IT Senior Support Analyst, Payments and RefData

This role is primarily responsible for providing RTB support for Banking Operations technology applications in a 24x7 follow the sun global support environment.

Role and Responsibilities
  • Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
  • Perform proactive application health checks to prevent potential failures
  • Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
  • Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
  • Ensure problem resolutions are released in production on-time and with high quality.
  • Ensure all changes to the Production Environment follow the TD Securities Change management process.
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
  • Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
  • Update knowledge-based articles on timely manner and conduct trainings across regions.
  • Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
  • Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Provide after- hours support if required


Job Requirements

Specific Educational Requirements:
  • hands-on experience in Google Distributed Cloud (GDC), strong knowledge of Kubernetes, and deep understanding of containerization technologies.
  • Experience in Banking Operations technologies such as payments, reconciliation, settlements and confirmations. Familiar with Swift Messaging
  • Practical working experience in multi-tier applications support.
  • Practical experience of support both Physical, and VMware environments
  • Understanding of financial markets and products.
  • Must have experience working with developers, business analysts, and infrastructure support teams.
  • Experience in scripting, automation and process improvement
  • Strong understanding of ITIL Incident Management, Problem Management and Change Management
  • Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java.


Skills Category
  • Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
  • Knowledge of cloud technologies, including Azure
  • Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
  • Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
  • Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
  • Experience in messaging, middleware, Java application servers
  • Computer science or Mathematics degree desired


Additional Information :

Join in on what others in TD Technology Solutions are doing:
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking, share your knowledge and educate others.
  • Communicate and collaborate with both technical and non-technical professionals.
  • Cultivate winning relationships by building trust with business and technology partners.
  • Share our commitment to productivity, effectiveness and operational efficiency.
  • Embrace change and witness amazing things happen - from the inside.


#LI-Tech

Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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