Overview:We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities: software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.
Responsibilities:- Provide general IT support for end users, including software/hardware installation, troubleshooting, and repair
- Manage the new hire onboarding process, including provisioning of devices, account setup, and orientation support.
- Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.
Support building-related tech systems:
- Alarm systems
- Fire sprinkler monitoring
- Door access control systems
- Security camera access and maintenance
- Support and maintain VoIP phone systems, including VTX and Amazon Connect
Track and manage all IT-related billing and renewals, such as:
- Internet and telecom services
- Microsoft 365 licenses
- Adobe Creative Suite
- Server hosting and cloud subscriptions
- Collaborate with vendors for hardware procurement and IT services
- Create and maintain user guides and documentation for internal support
Requirements- Bachelor's degree in Business Information Management, Computer Science, or a related field.
- Strong troubleshooting skills across Windows/MacOS, hardware, and business applications.
- Familiarity with IT asset management best practices.
- Basic understanding of networking and VoIP systems (experience with VTX or Amazon Connect is a plus).
- Comfortable managing software subscriptions and IT-related bills.
- Strong organizational and communication skills.
- Ability to multitask and work independently in a fast-paced environment.
- Must have continuous work authorization in the US without the need for visa sponsorships.
BenefitsCompensation- $75,000-$93,000- Free snacks and drinks
- Fully paid medical, dental, and vision insurance (partial coverage for dependents)
- Contributions to 401k funds
- Bi-annual reviews, and annual pay increases
- Health and wellness benefits, including free gym membership
- Quarterly team-building events
