Salary: $45.15 - $57.62 Hourly
Location : Rancho Santa Fe, CA
Job Type: Full-Time
Job Number:
Division: Support Services Division
Opening Date: 06/16/2026
Application Review Timeline: First review of applications will be the week of July 12th.

Description
Candidates are encouraged to apply immediately, as this recruitment will close once a sufficiently strong candidate pool has been established, but no later than July 12th. The first review of application will be the week of July 12th, with interviews tentatively scheduled on July 21st. Public safety experience preferred but not required.

***This position works primarily in-office to enable collaboration and communication, allow effective decision making, provide opportunities for mentorship and knowledge sharing, and strengthen oversight and accountability. Having staff interact with each other provides value to the organization. Once sufficient knowledge and capability of job duties has been demonstrated, staff are eligible to work remotely, subject to management approval. The typical remote work program agreement allows staff members to work remotely one day per workweek. Remote work is a privilege, not a right.***
CLASSIFICATION DEFINITION
Under general direction of Division Manager - Support Services (DM-SS) or designee, plans, organizes, supervises, and participates in the work of staff providing advanced technical support for information systems, networks, public safety applications, and emergency communications technology. Oversee day-to-day IT and support operations; set expectations and work standards with big picture thinking; establishes team culture with growth-mindset; evaluates performance; assigns and reviews work; and ensures efficient, secure, and reliable technology services. Provides high-level technical expertise, leads complex projects, coordinates with vendors and stakeholders, and performs other related duties as assigned.

CLASSIFICATION CHARACTERISTICS

This is the first-line supervisory classification in the Information Systems Support series. Incumbents are responsible not only for advanced technical work, but also for direct supervision and leadership of Information Systems Support staff.

Key responsibilities include:

• Assisting DM-SS to carry out NCDJPA's vision and mission.
• Supervising, coaching, and mentoring assigned staff.
• Leading information technology governance, continuity, and compliance.
• Setting priorities, workflows, and service standards.
• Ensuring consistent, customer-focused support delivery.
• Establishing and maintaining a positive, accountable team culture.
• Overseeing complex technical environments supporting 24/7 public safety operations.

Positions in this class are distinguished from lead-level roles by ongoing responsibility for personnel management, performance evaluation, training, discipline recommendations, and operational decision-making. Work is performed with considerable independence, with policy direction provided by management.
Incumbents may be required to work overtime including evenings, weekends and holidays as assigned. This classification is subject to emergency recall to duty on a 24-hour basis and is required to work an on-call rotation schedule.

SUPERVISION RECEIVED AND EXERCISED

Supervision Received:
General direction is provided by the Division Manager or designee.

Supervision Exercised:
Exercises direct supervision over Information Systems Support staff, including Specialists, Technicians, and other support personnel. Responsibilities include assigning and reviewing work, training staff, evaluating performance, addressing performance issues, and contributing to hiring and disciplinary processes.
Essential Functions

ESSENTIAL FUNCTIONS

In addition to performing and overseeing advanced technical support duties, the Supervisor shall:

• Plan, assign, supervise, and review the work of IT and support staff to ensure service levels and operational goals are met.
• Set team expectations, work standards, and priorities, fostering a culture of trust, accountability, integrity, collaboration, teamwork, and service excellence.
• Coach, mentor, and train staff; identify skill gaps and recommend or provide training.
• Conduct performance evaluations, provide feedback, and participate in hiring and employee development.
• Oversee daily IT operations supporting public safety and dispatch environments, ensuring systems availability, security, and resilience.
• Serve as escalation point for complex technical, operational, and personnel issues.
• Lead and coordinate technology projects, system upgrades, and vendor-managed services.
• Ensure compliance with cybersecurity best practices, agency policies, and applicable regulations.
• Collaborate with management on strategic planning, budgeting, and long-term technology needs.
• Represent the Information Systems Team in internal meetings and with external agencies.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Any combination of experience, education, and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education and Experience:

• A bachelor's degree from an accredited college or university with major coursework in information technology, computer sciences, cybersecurity, or a closely related field.
• Additional qualifying experience may substitute for the education requirement on a year-for-year basis.
• At least three (3) years, preferably five (5) years, of progressively responsible IT support experience, preferably including lead or supervisory responsibilities, and preferably in a public safety, government, or 24/7 operational environment.

License and Special Requirements:

• Must possess a valid California Driver's License.

Knowledge of:

• Modern enterprise IT environments, including virtualization, cloud-based services (SaaS/IaaS), and hybrid infrastructures.
• Network security principles, cybersecurity best practices, access controls, and incident response.
• Microsoft 365, Active Directory / Entra ID, device management, backup, and disaster recovery concepts.
• Public safety CAD, RMS, radio, GIS, and emergency communications systems.
• Principles and practices of employee supervision, performance management, and team leadership.
• IT service management concepts (ticketing, prioritization, escalation, service levels).

Ability to:

• Supervise, motivate, coach, and evaluate technical staff.
• Establish priorities and balance operational demands in a 24/7 environment.
• Lead teams through change, technology upgrades, and critical incidents.
• Communicate clearly with technical staff, management, vendors, and end users.
• Contribute to strategic planning.
• Make sound operational and personnel decisions under pressure.
• Maintain effective working relationships across departments and agencies.

PHYSICAL AND MENTAL REQUIREMENTS

Mobility - frequent standing or sitting for extended periods; frequent walking; occasional driving; occasional pushing/pulling; frequent bending, kneeling, squatting, and crawling.
Lifting - frequent lifting up to 25 pounds; occasional lifting up to 50 pounds.
Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision.
Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding, and reaching.
Hearing/Talking - frequent hearing/talking to others on the telephone and in person; occasional hearing of faint sounds.
Emotional/Psychological - frequent decision making and concentration; frequent public contact; and working alone.

WORKING CONDITIONS

Work is typically performed in an indoor office environment and requires travel to other locations. Work environments may include noise, dust, and/or unpleasant odors, and may occasionally require work in confined spaces. Evening, holiday, and/or weekend work may be required.

CalPERS Retirement
Employees will be enrolled in one of the following CalPERS retirement plans, depending on eligibility:

• Tier 2 (hired date on or after 3/1/2013):
  • Formula: 2.5% @ 55 x years of service x final average monthly salary
  • Contributions: Employee 8.0% of reportable payroll; NCDJPA 11.59% (FY23-24)
• PEPRA (hired date on or after 3/1/2013):
  • Formula: 2.0% @ 62 x years of service x final average monthly salary
  • Contributions: Employee 7.75% of reportable payroll; NCDJPA 7.47% (FY23-24)

NCDJPA does not participate in Social Security.
Paid Leave:

• Vacation Accrual Rates (per pay period):
  • 3.8 hours - beginning on the hire date
  • 5.5 hours - after the 4-year anniversary
  • 6.6 hours - after the 9-year anniversary
  • 7.6 hours - after the 14-year anniversary
  • 8.3 hours - after the 19-year anniversary
• Sick Leave: 4.16 hours per pay period.
• Holidays: NCDJPA recognizes eleven (11) holidays. In lieu of time off, Dispatch staff receive a lump sum payment each November equivalent to 132 hours of their hourly rate of pay.

Health Insurance
Health, dental, and vision plans are available. Effective July 1, 2026, NCDJPA will pay up to the amounts listed based on the medical insurance plan selected by the employee, with remaining funds available for dental and vision. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).

• $2,763 per month for Family
• $2,095 per month for Employee +1
• $1,405 per month for Employee Only
• $400 - Opt out

An additional $250 will also be deposited into the individual employee's HRA monthly.

Short-Term and Long-Term Disability
NCDJPA provides both short-term and long-term disability at no cost to employees. Represented staff participate in State Disability Insurance (SDI) at the employee's cost.

Other Benefits

• $50,000 life insurance policy for each employee, paid by NCDJPA.
• Optional benefits (e.g. supplemental life, accident, etc.) at the employee's cost.
• Employees can sign up for a voluntary 457 deferred compensation plan with Voya.

Other Pay (benefits vary and may not apply to all employee groups)

• Education Incentive & Industry Certification Incentive - between $20 - $60 per pay period
• Bilingual, EMD Performance, Longevity, On-Call, Standby, Trainer

01

Describe your experience supervising IT staff.
02

Describe your experience supporting enterprise IT environments, including Cloud platforms (e.g., Microsoft 365, Azure), Virtualization, and Hybrid infrastructure.
03

How do you approach planning for future technology needs or improvements?
04

How do you foster a culture of accountability, trust, and collaboration within your team, and within the organization as a whole?
05

How would you ensure IT system reliability and resilience in mission-critical environments where downtime directly impacts public safety?
Required Question