Salary : $5,845.00 - $10,521.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OTS 082726B MDM
Department: Division of Administration-Office of Technology Services
Opening Date: 08/27/2026
Closing Date: 9/6/2026 11:59 PM Central
About this JobThe Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-317. This position is located in the Operations Section. Req. 224664
Provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1.
Minimum QualificationsSeven years of experience in information technology or administrative services; OR
Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
An associate's degree in information technology plus five years of experience in information technology or administrative services; OR
A bachelor's degree plus five years of experience in information technology or administrative services; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
A master's degree plus four years of experience in information technology or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other InformationJob Duties:
As the Product Owner, this person will oversee and manage the implementation and administration of the OTS Connect Billing Portal. Serves as the Super Admin for the OTS Connect Billing Portal system, providing access to both internal OTS staff and customer agencies/entities security administrators, and assigning portal roles, including the administration of internal user access and security permissions.
-The individual provides tier-one technical support, addressing highly complex technical issues and system concerns related to the portal. Requires regular engagement with IT system developers and tier-two support teams.
-Leads all customer portal focus groups. The purpose of the focus group is to solicit direct feedback from customers for future enhancements, improve user experience, and gather direct customer feedback.
-Lead Architect in the design and implementation of all new and existing technologies within the Business section. This person will be the Technical Lead when working with OTS Information Security Services (InfoSec) to ensure all technologies are following the state and federal security policies. In addition, this person will be responsible in design and architectural review with other OTS sections as required.
-As the Architect, this person will be the final escalation point to address and analyze highly complex technical issues.
-Manages the development, maintenance, and analysis of multiple cost allocation models which allocate all agency costs. Leads the development of OTS revenue and expenditure budget forecasts.
-Collaborates with internal technical product managers, state and federal auditors, customers, and counterparts in other states in determining appropriate rate levels. Responsible for maintaining compliance with all state and federal cost allocations, cost recovery and financial reporting governances.
-Develops and maintains the OTS financial structure by establishing all applicable cost codes required for OTS cost allocation process for fiscal operations. Provides cash flow analysis and develops projections on expenditure and revenue patterns.
-Manage the outstanding receivables by assisting staff with any outstanding customer issues. Review and approve all expenditure corrections as needed for proper cost allocation ensuring all correcting entries are completed in LaGov within the current fiscal month for proper allocation of cost. Manages all personnel allocation of cost.
-Conducts cost benefits analysis to support capital investments in Information Technology systems and services.
-Determines highly complex IT budgetary requirements associated with the investments and methods of cost recovery.
-Provides recommendations to upper management for changes in policy and/or procedures to improve operational performance.
-Provides input regarding the impact of new legislation, rules, regulations and policies as it relates to highly complex information technology systems having statewide implications.
-Track, monitor, and report OTS performance in delivery of services through benchmarking and balanced scorecard analysis. Tracks, monitor, and report on attainment of service levels specified in OTS service level agreements.
-Perform all other tasks, special projects, analysis, studies, and plans as directed.
Position-Specific Details:
Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Resumes
WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).
For further information about this vacancy, contact:
Danielle Martin
HR Analyst
Division of Administration/Office of Human Resources
email:
01
Do you have management or supervisory experience? If yes, please describe your experience.
02
Do you have experience with cost accounting or cost allocation? If yes, please describe your experience.
03
Do you have experience working with LaGov Financial or another ERP financial system? If yes, please describe your experience.
04
Do you have a finance degree?
05
Do you have experience creating Standard Operating Procedures (SOPs), documented processes, or developed training materials? If yes, please describe your experience.
06
Do you have experience using Microsoft Excel and/or Google Sheets? If yes, how would you rate your proficiency?
- Beginner - Basic data entry and simple formulas
- Intermediate - Comfortable with formulas, filtering, sorting, and basic functions
- Advanced - Proficient with pivot tables, lookups, complex formulas, data analysis, and spreadsheet design
- Expert - Highly advanced skills, including automation, complex modeling, and advanced data analysis tools
07
If you have completed twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics provide the qualifying courses include the course number, course title, credit hours, and college/university. (Ex. BIOL 1001 - General Biology - 3 hrs - LSU)If you have not you can enter N/A.
Required Question
