IT SPECIALIST (SYSADMIN/NETWORK)

United States Fleet Forces Command

$68K — $97K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of IT experience, particularly in systems administration and network operations.
  • Strong attention to detail in managing diverse hardware and software environments.
  • Customer service experience, especially in Tier II support roles.
  • Excellent oral communication skills, with a focus on technical training.
  • Problem-solving skills, particularly with troubleshooting interface and interoperability issues.

Responsibilities

  • Serve as an IT Specialist in the UARNOC Division.
  • Provide Tier II support and ensure connectivity between locations.
  • Resolve escalated technical issues from Tier I support.
  • Plan and execute installations and upgrades of systems.
  • Coordinate service advisories and assist with system testing.
  • Manage systems across various platforms and ensure documentation is up to date.
  • Implement security procedures and manage security tools.

Benefits

  • Comprehensive federal benefits package available.
  • Eligibility for recruitment, relocation, or student loan repayment incentives.
  • Opportunities for noncompetitive promotions based on performance.
  • Potential for relocation incentives to offset moving costs.
  • Access to a range of family-friendly benefits.
Full Job Description
Summary

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

SALARY RANGES

GG09: $68,545-$89,114

GG11: $75,278-$97,867


Duties

Help

  • You will serve as an IT Specialist (SYSADMIN/NETWORK) in the Unified Atlantic Regional Network Operations Center (UARNOC) Division (N32), Operations Department (N3), at Naval Computer and Telecommunications Area Master Station (NCTAMS).
  • You will provide Tier II support in the URANOC and establish/maintain connectivity between sites.
  • You will resolve technical issues escalated by the Tier I Watch; including hardware and software components installed in the UARNOC dealing with interface and interoperability problems.
  • You will plan, schedule, and install new program of record (POR) and non-POR systems installations and upgrades.
  • You will assist with coordinating Authorized Service Advisories with the Command tactical planners and assist the installer with completing the System Verification and Operations Test (SOVT).
  • You will manage and maintain systems across multiple hardware and software platforms.
  • You will configure and optimize network servers, hubs, and switches.
  • You will manage accounts, network rights, and access to systems and equipment.
  • You will maintain documentation and develop Standard Operating Procedures (SOPs) for UARNOC systems.
  • You will implement and execute security procedures and manage and administer security tools.


Qualifications

Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:

1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Maintaining systems across multiple hardware and software platforms.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Providing Tier II customer support for the coalition networks.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Providing training to Tier I support personnel on systems.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Resolving technical issues including hardware and software components installed and dealing with interface and interoperability

In addition to my experience demonstrating the four competencies above, I have qualifying experience such as:

GG-09:

- Experience collecting data using standard tools to track, analyze and report vulnerabilities and provide compliance reports to the Information Assurance Department.

- Experience utilizing network health tools to measure network effectiveness, identify trends and support fault isolation.

-Experience assisting with safeguarding networking systems against malicious code and denial-of-service attacks.

-Experience collaborating with supervisors to develop and maintain technical and operational policies for personnel management.


This position is within the Work Category PROFESSIONAL at Work Level ENTRY/DEVELOPMENTAL, Series and Grade GG-2210-09.

GG-11:

-Experience identifying and resolving issues and performing necessary maintenance, installation, testing and configuration of network systems.

-Experience executing systems administration methods and procedures to monitor and troubleshoot system availability.

-Experience utilizing diagnostics tools to analyze problems and adjust, modify and recover network connectivity.

-Experience developing backup procedures and recovering systems in the event of hardware or software failure.


This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-11.

Additional qualification information can be found from the following Office of Personnel Management website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants may substitute the following education for the required experience, provided it demonstrates the knowledge, skills and abilities necessary to do the work of the position:

GG-09:

Successfully completed a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR

Successfully completed 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GG-11:

Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; OR

Successfully completed 3 full years of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; OR

Graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Several vacancies may be filled.

Call back and emergency overtime may be required.

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.

This position is in the excepted service and does not confer competitive status.

Vacancies filled from this announcement may be filled at any grade level listed.

If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

In accordance with DoDI 1400.25, Volume 3005, Section 3.15, all employees newly appointed to a CES position will serve a 3-year probationary period. Permanent and term employees currently serving in a probationary period in the competitive service or a probationary or trial period in the excepted service will complete the period as prescribed in their original conditions of employment in the new CES position if they transfer without a break in service or are promoted, demoted, or reassigned to a CES position.

This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f.

The Cyber Interagency Transfer Authority (CITA) permits movement of CES employees appointed under Section 1599f of Title 10 U.S.C. and excepted service employees appointed under Schedule A, Section [redacted](b)(11) of Title 5 CFR, into cyber workforce positions in the competitive service and movement of competitive service employees into DoD Cyber Workforce positions within the Military Departments and Defense Agencies.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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