Summary

See below for important information regarding this job.

Duties

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• Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end-user computing devices.
• Serves as a technical expert for end-user management efforts for DLA users at all CONUS sites.
• Provides multi-media support services and end-user hardware support services to multiple DLA organizations within the CONUS Area of Responsibility.
• Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, mobile devices (tablets, phones, etc.), and other peripheral devices.
• Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment.

Requirements

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Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• This position may be transitioning to DISA in Fiscal Year (FY) 2027; the candidate selected for this recruitment may be reassigned to DISA with the position in FY 27.
• Pre-Employment Physical: Required

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Recommends purchases and advises management on upgrade/integration strategy.
• Manages projects involving deployment of new hardware to the existing or additional customer base.
• Develop operational test and evaluation plans. Exercises control over the project activities and the project resources drawn from such technical specialties as Information Assurance, systems administration, application development and environment management.
• Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware.
• Take appropriate action to resolve problems including hardware/peripheral replacement, reinstallation of operating systems, other software installation, modification of settings or giving instructions to user and training them on appropriate procedures or features of the system.

B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The work is moderately active and requires frequent walking, standing, lifting and climbing. The work will occasionally require crouching stooping, bending or stretching to observe/install IT equipment. The work will require a level of manual dexterity necessary to install/repair/replace PCs, switches, cable runs, and other enterprise equipment.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.