Summary

This position is located in Endpoint Services, Office of the Information Technology Operations, Office of the Chief Information Officer (OCIO), Under Secretary for Finance and Administration, Smithsonian Institution (SI).

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Duties

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The IT Specialist (CUSTSPT) is responsible for engineering, configuring, deploying and managing endpoint software applications in an enterprise environment using Microsoft Intune and other cloud-based tools.

In this position, you will:

• Package, configure, and deploy software applications using Intune, develop automated and repeatable deployment packages based on installation requirements.
• Test application packages for installation success, performance, and compatibility across supported endpoints, and maintain deployment documentation, version control, and rollback procedures.
• Support the full lifecycle of managed software applications including introduction, updates, retirement, replacement, coordinate updates and patch deployments to address vulnerabilities and maintain security compliance.
• Assess the impact of software updates, coordinate deployment schedules with stakeholders to minimize disruption, and identify opportunities to streamline application delivery through standardization, consolidation, or automation.
• Assist with security findings, audit requests, and vulnerability reports related to endpoint software and configuration.
• Create and update customer tickets in an automated tracking system; use Intune and related tools to diagnose and resolve deployment, policy and compliance issues, and collaborate with service desk, endpoint, security, and engineering teams to resolve.
• Review deployment-related tickets to identify trends and recommend actions, maintain technical documentation for endpoint software, packaging standards, and deployment processes complex problems.

Requirements

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Conditions of employment

• Requires career/career-conditional status or eligibility.
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

Qualifications

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service. For this position, specialized experience is defined as experience with configuration, deployment, and lifecycle management of software using Microsoft Intune; vulnerability remediation of managed software, coordination and collaboration with customers and stakeholders; experience implementing and defining IT security standards for software; customer support for complex problems, including working an IT ticket management system; and development of documentation and process improvement.

In addition to meeting the Specialized Experience for all positions individuals must have IT-related experience demonstrating each of the competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

In an effort to streamline our hiring process, SI employees whose current position of record is in the same job series 2210 and who are in a Federal competitive as this advertised position, are not required to submit a transcript with your application package. However, if selected, you will be required to provide a copy of your transcript before your start date in the position.

Additional information

• This position is included in the bargaining unit.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.

Note: This statement does not imply nor guarantee an incentive will be offered and paid.

Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 150 applications are received; whichever occurs first. If the announcement closes on the date that 150 applications are received, all applications submitted by 11:59pm that day will be given consideration, including those in excess of 150.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.

Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.

Flexible Spending Accounts - https://www.fsafeds.com/

Health Insurance - http://www.opm.gov/insure/health/index.asp

Leave - http://www.opm.gov/oca/leave/index.asp

Life Insurance - http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance - http://www.ltcfeds.com

Retirement Program - https://www.opm.gov/retirement-services/