Summary

Duties

The Gallery's Digital Content Strategy and Experience team builds and sustains public-facing digital capabilities for a diverse global audience. The Digital Content Strategy and Experience team is responsible for the strategy, development and delivery of immersive digital products and services, including websites, mobile apps, online games, and in-gallery digital interactives.

Duties for this position include:

• Product Strategy, Vision & Roadmap - Defines and owns the product vision and roadmap for a portfolio of products to ensure all stakeholders have a shared understanding of product objectives, goals and metrics. Translates institutional goals into clear, actionable product requirements that integrate artificial intelligence (AI) and emerging technologies in ways that feel intuitive and human centered. Continuously evaluates market and technology trends to inform long-term digital engagement strategies. Uses evidence (e.g., user research, analytics) to make product decisions. Monitors and analyzes key performance metrics to measure the impact of new features and unearth insights about how the products are being used, using the feedback to inform and adapt road maps. Leads prioritization on an ongoing basis by clearly articulating user problems, delivery timelines, tradeoffs, objectives and key results for various initiatives.
• Product Delivery & Lifecycle Management - Leads cross-functional teams through all phases of the product lifecycle, from concept development and prototyping through launch and continuous improvement. Translates ideas into actionable product requirements and user stories for designers and engineers. Collaborates with design, content and engineering teams to ensure products deliver measurable public value, delight users and align with accessibility and security standards. Interprets and applies user research, analytics and behavioral data to inform iterative improvements and ensure experiences meet audience needs. Defines and tracks key performance indicators (KPIs) to measure product success and impact. Identifies and proactively monitors and addresses product risks. Analyzes market demand and market fit, conducts competitive analysis and guides build vs. buy or reuse approaches. Tests products at various stages of development to ensure seamless roll outs for our users.
• Stakeholder Engagement & Cross-Functional Leadership - Serves as the connective hub between creative, technical and content-focused teams, ensuring clarity, coordination and shared accountability across departments. Communicates the product vision and strategy to stakeholders at all levels, including senior leadership. Facilitates effective collaboration across PDE to deliver coherent and impactful public experiences. Shares lessons learned with peers and leaders to help guide digital transformation; keeps abreast of product management best practices and implements them.
• Vendor & Contract Management - Manages relationships with external design, user experience and software development agencies that contribute to product execution. Develops scopes of work, oversees deliverables and ensures vendor outputs meet technical and creative expectations. Serves as a contracting officer's representative (COR) and technical point of contact on digital experience contracts, ensuring quality, timeliness and compliance with Gallery and federal standards.
• Supervision & Product Management Practice - Supervises and mentors a team of product managers focusing on delivering immersive, user-centered digital products for the public. Coaches and mentors staff, helping them develop into capable product managers in their own right. Develops tools, processes and templates for the growing team. Supports Head of Product in developing processes, tools and templates to standardize product management across the Gallery. Leads and participates in agile sprint meetings: planning, grooming, retros and standups.
• External Engagement & Thought Leadership - Engages with cultural heritage, technology and artificial intelligence (AI) communities to promote best practices in AI for digital engagement. Represents the Gallery at conferences, workshops and collaborative projects that advance public engagement through technology and storytelling. Contributes to the Gallery's leadership profile as a forward-looking institution applying AI and emerging technologies to broaden access to art and knowledge.

Requirements

Conditions of employment

• This employer participates in the e-Verify program.
• Males born after 12-31-59 must be registered for Selective Service
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Pass Pre-employment Background Investigation

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Basic Requirements

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

AND

Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-13 level in the Federal service or private sector:

• Conceiving, designing, and delivering digital products for public audiences;
• Providing product leadership to achieve business goals;
• Leading the vision, roadmap, identification of user needs for a digital product or platform;
• Leading cross-functional teams to develop digital products or platforms;
• Using iterative or agile methodologies to develop digital services, products, or platforms;
• Directly supervising team of product managers and
• Collaborating with senior or executive stakeholders on digital products

OPM Qualifications Standard: Group Coverage Qualification Standard for Administrative and Management Positions

Individual Occupational Requirement:Information Technology (IT) Management Series 2210

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Education

This position does not have an education requirement.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Flexible Spending Accounts - http://www.fsafeds.com/

Health Insurance - http://www.opm.gov/insure/health/index.asp

Leave - http://www.opm.gov/oca/leave/index.asp

Life Insurance - http://www.opm.gov/insure/life/index.asp

Retirement Program - http://www.opm.gov/retirement-services/

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.