What you will do:- Onboard new employees. You will be the first contact for the new hires.
- Develop, identify, and improve processes, procedures, and documentation.
- Assist offices physically and or remotely using remote software such as AnyDesk.
- Troubleshoot and resolve issues with conference rooms and implement solutions.
- Ability to work from both office locations in Mountain View, CA and Milpitas, CA as needed.*
What you have:- Well-rounded technical knowledge of supporting mainly MacOS and Windows11.
- Experience supporting cloud apps: GSuite, Slack, WebEx, O365, and Atlassian.
- Basic knowledge of Single Sign-ON services such as OKTA.
- Experience managing network printers and conference rooms (iPads, WebEx).
- Comfortable with Basic Linux Commands and troubleshooting.
- Experience performing hardware/software configuration and troubleshooting.
- A constant drive to improve the experience of our users and our internal processes.
- Creative problem-solving skills and self-motivation.
- The ability to balance and prioritize multiple tickets and remain calm under pressure.
- Excellent written and verbal communication skills.
- Ability to lift 50 LB when needed.
Nice to have:- Previous experience in a rapidly growing startup environment.
- Experience supporting Linux Ubuntu laptops.
- Experience with Networking and Cisco Meraki appliances: Rack and stack, and patching.
$81,900 - $110,900 a year
Salary pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions. These ranges are subject to change in the future. Depending on the position offered, equity, bonus, and other forms of compensation may be provided as part of a total compensation package, in addition to comprehensive medical, dental, and vision coverage, pre-tax commuter and health care/dependent care accounts, 401k plan, life and disability benefits, flexible time off, paid parental leave, and 11 paid holidays annually.
