Job DescriptionEssential Functions (but not limited to)- Low-Code Solution Leadership and Standards
- Serve as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery.
- Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff.
- Application Configuration and Support
- Build and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms.
- Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows.
- Service Catalog: Technical Content
- Provide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog.
- Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy.
- Flag license or seat availability issues observed during configuration work.
- Flag platform limitations that should be reflected in the catalog's guidance on when a tool is not the right fit.
- Department-Facing Support
- Participate in department meetings when application requirements or user feedback are being discussed.
- Help departments understand how configured solutions support their business processes, and provide clear explanations of application functionality to non-technical users.
- Requirements and Design Support
- Work with Technical Relationship Managers and department stakeholders to understand and translate department requirements into functional and technical specifications.
- Document workflows, data fields, users, roles, reports, dashboards, notifications, and approval steps.
- Support prototype development and configuration changes.
- Testing and Implementation
- Lead user acceptance testing, including verifying that forms, reports, dashboards, permissions, notifications, and workflows function as intended.
- Document testing results and resolve or escalate issues as needed.
- Training Partnership
- Serve as the technical content lead when a platform crosses an established adoption threshold and is handed to OIT's training team for standing training coverage.
- Convert user guides and administrator guides into training-ready materials.
- Review training materials developed by OIT's training team for technical accuracy before delivery, and support training delivery as needed.
- Governance and Documentation
- Follow OIT standards for application design, security, data handling, accessibility, documentation, and supportability.
- Ensure user roles and permissions are configured based on approved access requirements.
- Continuous Improvement and Delivery Capacity
- Identify common application patterns across departments and recommend reusable components and standard application models.
- Support improvements to low-code governance, delivery methods, documentation, and support processes.
- Track application performance, adoption, support needs, and enhancement requests across the full department portfolio.
- Platform Experience
The IT Specialist 3 should have working knowledge of, or the ability to learn, platforms such as: - Quickbase
- Microsoft Power Platform
- Power Apps
- Power Automate
- Power BI
- Power Pages
- Copilot Studio
- Salesforce Platform
- Microsoft Dynamics 365
- Creatio
- Airtable Enterprise
- SmartSuite
- Retool
- Appian
- Mendix
- OutSystems
- ServiceNow, where appropriate
- AI-assisted application builders
- AI-assisted CRM tools
- Comparable approved low-code, no-code, workflow, CRM, or reporting platforms
QualificationsRequired Knowledge, Skills, and Abilities- Working knowledge of low-code or no-code business application platforms.
- Ability to configure forms, reports, dashboards, workflows, tables, fields, permissions, notifications, and automation.
- Understanding of CRM-style tracking, business process improvement, and user-centered application design.
- Ability to translate documented requirements into configured application features.
- Ability to evaluate platform fit based on business requirements, data model, user roles, security, integration needs, reporting, licensing, and support model.
- Ability to support AI-assisted prototyping or configuration within approved standards, and to validate AI-assisted outputs for security, privacy, accessibility, and supportability risk.
- Ability to explain platform capabilities and limitations to non-technical stakeholders, including for inclusion in a service catalog.
- Ability to convert technical documentation into training-ready materials in partnership with a separate training function.
- Ability to independently prioritize and manage a full portfolio of department requests without a dedicated backup resource.
- Strong troubleshooting, documentation, training, and customer service skills.
- Ability to communicate clearly with department users and technical staff.
- Ability to follow standards for data security, accessibility, user access, application documentation, and change management.
- Strong attention to detail, and ability to manage multiple assignments and meet established timelines.
- Commitment to secure, supportable, and well-documented solutions.
Minimum Qualifications- Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent professional experience.
- Minimum of 3-5 years of experience configuring low-code, no-code, CRM, or workflow automation platforms.
- Experience establishing technical standards, reviewing others' work, or serving as a technical lead is preferred given the sole-technical-owner scope of this role.
Preferred Experience- Experience with platforms such as those listed under Platform Experience or comparable business application platforms.
- Experience creating dashboards, reports, forms, workflows, notifications, case tracking tools, CRM-style tools, or operational applications.
- Experience with automation capabilities such as Power Automate, Power BI, Salesforce Flows, Dynamics workflows, or Airtable automations.
- Experience with AI-assisted application builders, AI CRM tools, prompt-based configuration, or AI-supported workflow design.
- Experience assisting with user testing, training, documentation, or application support.
- Familiarity with data imports, exports, formulas, automation, integrations, or APIs.
- Experience working with public-sector departments, business operations, or customer-service teams.
Additional InformationSalary: $80,000-$90,000
Salary cannot exceed $90,000We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply.Please include: Please note: Applications will not be considered without a cover letter. Did you know?
• We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hireEffective May 22, 2023, vaccinations are
no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
