IT Software Asset Manager, VP

MUFG Bank, Ltd. • $150K — $194K *
Brea, CA 92821In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10+ years of experience in ServiceNow IT Hardware and Software Asset Management and CMDB Data Management.
  • Minimum 4+ years' experience in Software Asset Management and ServiceNow SAM Pro processes.
  • Experience in large organizations with decentralized workforces is preferred.
  • Familiarity with regulated industries like banking or financial services is a plus.
  • Expert knowledge of IT Asset Management Systems, especially ServiceNow Discovery, CMDB, SAM Pro and HAM Pro.
  • Strong communication skills to simplify complex IT issues for non-experts.

Responsibilities

  • Ensure accuracy and relevance of ServiceNow data for ITAM operations and strategic decisions.
  • Develop and maintain processes for tracking IT asset data quality.
  • Collaborate with ITSM to create and manage ServiceNow Catalog Items and workflows for ITAM.
  • Generate reports and dashboards in ServiceNow and Power BI on asset utilization and risks.
  • Assist in troubleshooting asset-related incidents.
  • Enhance asset management efficiency through process improvements.
  • Oversee operation and maintenance of ITAM-specific systems like the IBM License Metric Tool.

Benefits

  • Comprehensive health and wellness benefits.
  • Retirement plans and educational assistance programs.
  • Income replacement for qualified disabilities.
  • Paid maternity and parental leave.
  • Generous vacation, sick days, and holidays.
Full Job Description
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

In this techno-functional role, you will lead the functional management of ServiceNow Technology Asset Management (ITAM), manage software lifecycle including data collection, integrity and quality of asset data across the enterprise. You will be responsible for designing, implementing, and governing standardized processes that define management systems, roles, and controls to support effective data collection and management of the banks IT assets.

Responsibilities:
  • Work with the CMDB team to ensure ServiceNow hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making.
  • Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the ServiceNow CMDB.
  • As part of a federated partnership with the ITSM organization, develop and maintain ServiceNow Catalog Items, workflows, and related ServiceNow (HAM Pro & SAM Pro) configurations to support ITAM processes.
  • Prepare reports and dashboards for management (using both ServiceNow and Power BI), highlighting asset status, usage trends, and risks.
  • Support incident response and troubleshooting related to asset issues.
  • Identify and implement process improvements to enhance asset management efficiency and effectiveness.
  • Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration."


Qualifications:
  • 8-10+ years' experience working in ServiceNow IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities, including minimum 4+ years' experience in Software Asset Management, including experience in ServiceNow SAM Pro process and workflow development, design, and creation highly preferred and 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the ServiceNow Data Model. Experience with ServiceNow HAM Pro a plus.
  • "Experience in a large organization with a decentralized workforce, preferred
  • Experience working in highly regulated industries (i.e., banking or financial services), preferred"
  • "Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking.
  • Expert knowledge of industry IT Asset Management Systems, particularly ServiceNow Discovery, CMDB, SAM Pro and HAM Pro.
  • Strong understanding of ServiceNow's Software Reconciliation Process
  • Strong understanding of ServiceNow's Common Service Data Model (CSDM)
  • Strong understanding of ServiceNow's flow & workflow creation, development and design.
  • IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications."
  • Proven ability to translate ITAM Hardware and Software requirements into ServiceNow design and solutions.
  • "Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization.
  • Ability to adapt to dynamic orginizational changes
  • Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and leadership) to understand."


  • Education:


  • Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience


  • "Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."


  • The typical base pay range for this role is as follows:


  • New York / New Jersey / Brea: $150k - $194k
  • Non-/New York/ New jersey: $140-$174k


  • depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.


  • MUFG Benefits Summary

About MUFG Bank, Ltd.

MUFG Bank, Ltd. Careers

There has never been a better time to join the global team at MUFG Bank, Ltd., a premier institution recognized for its leadership in the financial sector. MUFG Bank, Ltd. offers a plethora of job opportunities that cater to a variety of skills and interests, all while fostering professional growth and innovation.

Work You’ll Do

Join MUFG Bank, Ltd.'s distinguished team to assist some of the most sophisticated clients in navigating their financial landscapes. At MUFG Bank, Ltd., team members lead from a unique position in the marketplace, at the crossroads of financial expertise, industry knowledge, and digital innovation. Engage with a global team of business and financial advisors to help clients master their economic strategies and challenges. Collaborate with the largest group of finance professionals in the industry – a network that spans across continents offering unmatched opportunities for networking and professional development.

Introducing the MUFG Bank, Ltd. Business Advisory

The team is dedicated to building a leading Advisory group to guide some of the most renowned companies through their financial strategies using innovative solutions.

Do Innovative Work

Be part of a team that delivers targeted financial solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on a wide range of financial technologies and harness the unparalleled capabilities, global scale, and joint solution development that only MUFG Bank, Ltd. can offer.

Future-Proof Your Career

Advance your career as far as your ambition can take you with limitless opportunities supported by unmatched training, development, and certification support.

Explore

Discover how MUFG Bank, Ltd. is leading the way in financial innovation with cutting-edge projects like blockchain for secure transactions and AI for risk assessment.

The MUFG Bank, Ltd. Alliance

The combined service capabilities, global scale, and joint solution development enable clients to overcome challenges and lead transformation in their industries. Clients worldwide turn to MUFG Bank, Ltd. for new strategies and financial solutions to drive growth and success in the digital era.

Stay Connected

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Industry
Finance & Insurance
* Ladders Estimates

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