Job SummaryWe're looking for an experienced IT Site Lead to join us on-site at our Provo, Utah office. This is a hands-on role owning the day-to-day technology that keeps our Provo office productive, and assists with other needs as assigned for the company. You'll cover the hardware on people's desks, the network they connect through, and the Google Workspace and SaaS tools they rely on. You'll be the person people turn to when something isn't working, and the person who quietly makes sure those things keep working in the first place.
Responsibilities- Install, configure, troubleshoot, and maintain end-user hardware (Windows, macOS, and Linux) and peripherals for staff in the Provo office.
- Handle day-to-day Google Workspace tasks for office staff, such as user access changes, onboarding/offboarding of accounts, MFA compliance, group membership, and shared drive permissions, working within the structure already in place.
- Maintain the office network and servers (switches, wireless, VPN, NAS) and resolve connectivity issues as they come up.
- Implement and maintain endpoint management, including security, MFA, patching, and access controls for the office, following company security policy.
- Assist with developing and enforcing local IT policies and procedures, incident response, and industry best practices (ITSM) where applicable.
- Maintain inventory, lifecycle of hardware assets in the office, and remote, including procurement, tagging, labelling, documenting chain of custody for sensitive equipment, and decommissioning hardware as needed.
- Conduct software audits to identify unused or over-deployed licenses and follow-up to reduce cost and environment complexity.
- Run onboarding and offboarding for new hires in Provo, and remote locations, including provisioning of hardware, recovering equipment, re-provisioning, and co-ordinating with stakeholders in a thorough and timely manner.
- Provision and manage SaaS application access for local staff (SSO, license assignment, role and permission setup), working within the access models already defined.
- Support compliance with company policies in the office, including HIPAA and PHI handling, and partner with Security on audits and remediation as needed.
- Triage and resolve service desk tickets for office staff, escalating where appropriate and documenting fixes for the team.
- Maintain documentation and evidence for access-related requests.
- Contribute to evaluations of new tools and services by gathering local requirements and supporting rollouts in the office.
- Ensuring changes follow established change management procedures, and offering best-practice guidance for aligning IT services with business needs.
Skills and Experience- 4+ years in an IT support, systems administration, or service desk role with progressive responsibility.
- Working knowledge of the Google Workspace admin console for user, group, and access management.
- Comfortable supporting a mixed Windows / macOS / Linux fleet, mobile devices such as Android and iOS, telecommunications & conference hardware, and troubleshooting at a hardware/software level when needed.
- Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, LAN, WLAN, WAN, VLAN, switching, and firewalls.
- Practical understanding of information security, including identity and access management, endpoint security, and patching discipline.
- Experience working in a HIPAA- or otherwise compliance-regulated environment is a strong plus.
- Excellent communication skills, demonstrates the ability to tailor communication style depending on the audience (technical and non-technical stakeholders) clearly, adjusting language as needed.
- Time management and self-directed, and comfortable owning problems end-to-end without close oversight.
- Certifications related to responsibilities of this role are a plus.
- Comfortable leading the IT response to identity-driven threats including suspicious login attempts/activity, and access anomalies is a plus.
- Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk) is a plus.
