IT Service Manager
100% On Site | Stow, Ohio
What You'll Do
• Lead the global delivery of IT services and infrastructure support for employees across the organization
• Manage day to day IT infrastructure operations, including internal and third party vendor escalations
• Configure and manage software related to server and network infrastructures
• Support operating systems, utility applications, and platform technologies used by the applications team
• Manage and improve the service desk software platform to ensure responsive and efficient IT support
• Drive continuous improvement initiatives related to cybersecurity standards, policies, and procedures
• Document IT processes, procedures, and operational standards
• Provide leadership and support for helpdesk functions, network engineering, and IT operations
What We're Looking For
• Bachelor's Degree in Information Technology, Computer Science, or related field
• 8-10 years of progressive IT experience with 3-5 years in a management role
• Relevant certifications such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience
• Experience leading IT operations in a structured or controlled environment
• Strong leadership, communication, and problem solving skills
• Experience managing helpdesk functions, network engineering, and/or IT professionals
• Ability to drive process improvement and maintain high service standards
Why SPIROL?
At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.
Benefits Include
• Competitive Compensation Structure
• Health, Dental, Vision, & Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with Company Match
• ESOP Pension
• Pet Insurance
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program
• Career Growth Opportunities
Learn more about SPIROL careers:
