PositionIT Service Transition Analyst
LocationGlobal
Job purpose- The IT Service Transition Analyst is responsible for developing, maintain and improving the service transition plans, from project to operations. This role ensures that the sites follow the Operations Readiness Plan and effective post go-live support, in alignment with Operations, and Project Management teams. The position also tracks post-implementation reviews and lessons learned execution and documentation.
Key responsibilities- Service Excellence Strategy
- Drive the IT service operational processes, compliance and continuous improvement to improve productivity, service quality and customer satisfaction
- Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization
- Business Unit Engagement
- Support the IT Service Excellence Organization to strength the partnership with the Business Unit by understanding operational needs and ensuring IT services are align to current and future business priorities.
- Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives
- Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus
- Communicate service transition timelines, risks, impacts, and readiness status to Business Unit stakeholders.
- Service Transition Planning
- Develop and maintain the Service Transition framework, policies, and procedures aligned with ITIL and organizational standards.
- Plan and coordinate all activities required to transition new or changes in the existing services into production.
- Define and enforce entry and exit criteria for service transition phases.
- Conduct risk assessments for new or changed services and manage mitigation plans.
- Knowledge & Documentation Management
- Ensure accurate and complete documentation (service models, support guides, operational procedures) is delivered before go-live.
- Facilitate knowledge transfer to support teams and end-users.
- Validate that support teams have the required technical training, process documentation, and access prior to service deployment
What we're looking for- Bachelor's degree in computer science, Information Systems, Business Administration, or related field
- Minimum of 5 years' experience in service transition and service delivery
- ITIL certification (Foundation minimum; Intermediate or Specialist in Service Transition preferred).
- At least 3 years in IT leadership role, preferably in a global multi-site environment.
- Excellent communication, presentation, and interpersonal skills
- Ability to work effectively with different levels of senior management and stakeholders
- Strong skills in developing and implementing service excellence strategies.
- Strong analytical and decision-making skills
- Ability to manage multiple projects and tasks simultaneously and prioritize effectively
- Ability to work independently and as part of a team
- Willingness to travel as needed
What we believe- Inclusion-We value diversity in people, ideas, and experiences.
- Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
- Excellence- We contribute to our developments by seeking knowledge and sharing information.
- Responsibility- We care about our local communities and the global environment.
- Collaboration- We are one BorgWarner.
Safety This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every reasonable precaution in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
Visa Sponsorship BorgWarner does provide sponsorship for employment visa status based on business need.
No Unauthorized Referrals from Recruiters & Vendors Please note that BorgWarner and any of its affiliated companies do not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
Salary Range:$107,600 - $147,950
Internal Use Only: Salary
