Eversource

IT Senior Business Solutions Analyst (Hybrid)

Eversource • $130K — $145K *
Berlin, CT 06037Hybrid
Energy & Utilities
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • Minimum 10 years of demonstrated Business Analysis skills
  • Experience in the utility industry is a plus
  • Proven ability to learn new applications and processes quickly
  • Knowledge of Agile methodology and tools like Jira or VSTS is highly desired

Responsibilities

  • Lead meetings and communications between IT and assigned business areas
  • Oversee workflow analysis for requirements identification
  • Evaluate and improve business processes, facilitating solution development
  • Document business and user requirements and coach others in this process
  • Influence the development of IT roadmaps for assigned areas
  • Champion changes to improve business and IT processes
  • Assess proposed enhancement requests for value and completeness

Benefits

  • Competitive total rewards program
  • Potential for performance incentives
  • Opportunities for career development and advancement
  • Access to employee assistance programs
  • Work in a hybrid model, mixing remote and on-site work
Full Job Description
Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area's goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.

Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

Essential Functions:
  • Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business;
  • Leads or oversees workflow analysis in support of requirements identification;
  • Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation;
  • Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies; May coach and mentor others in this effort.
  • Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area
  • Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility; May coach and mentor others in this effort.
  • Ensures solutions meet business needs and requirements; May coach and mentor others in this effort.
  • Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices) in collaboration with other IT team members
  • Conducts reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable.
  • May participate and/or lead others in the development of user documentation and manuals, training materials and/or job aids, when necessary;
  • May facilitate and lead less experienced peers in the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
  • Accountable for Capital Project Business cases and estimate creation and leads the presentation of said cases to the PMO and Finance; May coach and mentor others in this effort.
  • Works with the business to assess proposed enhancement request for value and completeness; May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area; May coach and mentors others in this effort.
  • Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work; May coach and mentors others in this effort.


Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:
  • Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems;
  • Proven ability to quickly learn new applications, processes, and procedures.
  • Exposure to multiple technologies and application development methodologies; has participated in a large project; Has led the business analysis on a large-scale complex project.
  • Knowledge of one or more business domains, and a detailed understanding of how the domains relate and can be assembled into solutions that meet business and IT needs and business strategy.
  • Conducts business process analysis and the creation of current/future state process modeling
  • Understanding and knowledge of IT service management (ITSM) - specifically demand management best practices and controls;
  • Understanding and knowledge of IT standards and controls;
  • Ability to work on teams and collaborate effectively with business and technical roles, including influencing stakeholders at different management levels
  • Excellent analytical thinking, problem solving and business process optimization skills;
  • Excellent written and verbal communication skills; excellent persuasion skills
  • Excellent independent planning, organizational and time management skills; ability to manage larger efforts
  • Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook;
  • Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired;
  • Knowledge of financial and cost models, and budgeting;
  • Ability to balance the long-term (big picture) and short-term implications of potential solution decisions;
  • Ability to manage competing priorities and a track record of following through on commitments;
  • Ability to lead small high performing teams to deliver successful outcomes.

Education:
  • Bachelor's degree or equivalent experience.

Experience:
  • Minimum of ten (10) years demonstrated application of Business Analysis skills;
  • Prior experience in the utility industry is a plus.


Working Conditions:
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing and typing.
  • Work involves using a computer and telephone as well as personal communication.


#LI-Hybrid
#LI-ES3
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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$130,660.00-$145,180.00

Worker Type:
Regular

Number of Openings:
1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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