Job DescriptionReporting to the Project Management Office (PMO), the Senior Business Analyst acts as a strategic partner to business units and IT teams. He or she contributes to the success of corporate initiatives by ensuring rigorous needs analysis, value-based prioritization, and ongoing alignment between business objectives, projects, and delivered solutions. This role is carried out in a complex environment with multiple stakeholders, where the analyst is expected to contribute to large-scale projects, transformation initiatives, and continuous improvement efforts.
The Senior IT Business Analyst contributes to demand management, business case development, impact analysis, definition of success criteria, and solution adoption. He or she also supports the alignment of initiatives with portfolio priorities and organizational capacity.
Through leadership, analytical rigor, and the ability to influence without formal authority, the individual acts as a trusted advisor to executive stakeholders and contributes to the evolution of business analysis practices within the PMO.
Primary Responsibilities Business Analysis and Initiative Scoping- Gather, analyze, and structure business needs from stakeholders (executives, managers, subject matter experts)
- Document high-level and detailed requirements (functional and non-functional) in a clear, structured, and value-driven manner
- Analyze existing business processes and identify pain points, gaps, and improvement opportunities
- Translate business needs into actionable requirements for delivery teams (functional, technical, testing)
PMO Contribution and Demand Management- Collaborate with the PMO on demand management, initiative qualification, and prioritization
- Contribute to the development of business cases (costs, benefits, risks, impacts)
- Support project managers in defining scope, deliverables, and success criteria
- Help align initiatives with portfolio priorities and organizational capacity
Delivery, Impact, and Adoption- Act as a liaison between business units, IT teams, and external partners
- Assess the impact of changes on processes, operations, and users
- Contribute to change management, training, and solution adoption activities
Leadership and Business Analysis Practices- Act as a trusted advisor to senior and executive stakeholders
- Provide mentorship and support to less experienced business analysts, as needed
- Promote best practices in business analysis, requirements management, and process improvement
Desired Skills and CompetenciesExperience and Expertise- Significant experience in transformation environments, enterprise systems, or large-scale IT initiatives
- Experience within professional services and multi-sector organizations
- Experience developing opportunity assessments, feasibility studies, or business cases (cost-benefit analyses, business cases)
- Strong experience in requirements documentation and process improvement
- Excellent analytical, synthesis, and communication skills
- Experience with ERP systems and enterprise solutions
- Experience in structured PMO or multi-project environments is considered an asset
Professional Competencies- Excellent ability to analyze, synthesize, structure, and simplify information
- Proven ability to manage multiple stakeholders and influence without direct authority
- Strong business judgment and ability to prioritize based on value, risks, dependencies, and feasibility
- Strong ability to thrive in a complex, transformational, and results-oriented environment
- Rigor, autonomy, curiosity, and ability to learn quickly in a fast-changing, results-driven environment
Collaboration and Communication- Excellent interpersonal skills and ability to build trusted relationships with diverse stakeholders
- Excellent verbal and written communication skills, with the ability to adapt messaging to different audiences
- Strong teamwork, collaboration, and customer service orientation
Methods and Tools- Knowledge of project management and delivery frameworks (Waterfall and Agile), as well as development life cycles
- Knowledge of ticketing and project management software (Atlassian, Service Desk) or equivalent tools is an asset
- Knowledge of BPMN 2.0 process documentation standards is an asse
Qualifications- Bachelor's degree in Business Administration, Information Technology, Operations, or a related field, or equivalent relevant experience
- Minimum of 7 to 10 years of experience in business analysis, ideally within structured project environments (PMO)
- Demonstrated experience in organizational transformation or large-scale IT initiatives
- Experience in multi-project or matrix environments
- Bilingual in English and French (spoken and written): bilingualism is an essential requirement for this role, as it enables effective collaboration with our diverse stakeholders
- Certification in business analysis such as Capability in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) is considered an asset
- Knowledge of the engineering industry is considered an asset
- Experience with structured tools or frameworks for demand, requirements, or portfolio management
- Integrity, professionalism, team spirit, and commitment to excellence
Competitive Advantages- Understanding of AI opportunities in IT and corporate environments, and the ability to leverage them to optimize processes, support decision-making, and create business value
- Demonstrated experience using artificial intelligence tools (e.g., copilots, augmented analytics tools) to improve the efficiency, quality, and speed of business analysis activities (documentation, analysis, synthesis, deliverable production)
- Ability to use AI tools critically, systematically, and responsibly while ensuring information validity, data confidentiality, and alignment with organizational best practices
If you have any questions, please contact Ibrahima Amadou LY
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