Citigroup, Inc

IT Quality Intermediate Analyst - Officer

Citigroup, Inc • $79K — $110K *
Mississauga, ON L4T 0A1In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2-5 years of hands-on QA and test automation experience, preferably in Financial Services or technology.
  • Proficiency in Java, Python, or JavaScript/TypeScript; strong OOP knowledge.
  • Experience with Selenium WebDriver, Page Object Model, and BDD frameworks.
  • Familiarity with RESTful API testing, microservices validation, and SQL/NoSQL queries.
  • Hands-on experience with modern IDEs (IntelliJ IDEA), Git, and CI/CD tools like Jenkins and GitHub Actions.
  • Experience using AI coding tools like GitHub Copilot for script development.
  • Strong analytical and communication skills to convey complex technical details.

Responsibilities

  • Develop and execute automated test scripts for UI and server-side components.
  • Write structured and reusable test automation code with utility functions.
  • Conduct automated API validations and verify database layers through queries.
  • Collaborate with teams in sprint planning to define technical acceptance criteria.
  • Convert business requirements into executable BDD/TDD definitions.
  • Run automated test suites within CI/CD pipelines using Docker and Kubernetes.
  • Analyze execution failures and maintain quality metrics for monitoring compliance.

Benefits

  • Flexible work environment.
  • Opportunities for professional development and training.
  • Support for ongoing learning and certification.
  • Access to cutting-edge technology and tools.
  • Health and wellness programs.
Full Job Description
The IT Quality Intermediate Analyst is a fully hands-on engineering role responsible for building, executing, and maintaining programmatic test automation frameworks for multi-tier user interfaces (UI) and server-side microservices. This role deals with most technical and quality challenges independently, applying solid specialty area knowledge, object-oriented design principles (such as Page Object Model), and industry testing standards to eliminate manual verification bottlenecks and minimize technical debt.

Operating within an Agile Scrum environment, the role collaborates closely with software developers, technology project managers, and product owners to implement shift-left testing practices across the Software Development Life Cycle (SDLC). The analyst leverages modern IDEs, AI-assisted development tools (like GitHub Copilot), and continuous integration pipelines (CI/CD) to ensure robust test execution, comprehensive defect analysis, and high-quality software delivery.

Responsibilities

1. Test Automation Development & Execution
  • Develop, maintain, and execute automated test scripts for UI and server-side components using Selenium WebDriver, Page Object Model (POM), and BDD/Cucumber frameworks.
  • Write clean, maintainable, and structured test automation code, reusable utility functions, and test scenarios.
  • Execute automated API and backend validations for RESTful services and microservices, verifying database layers using SQL and NoSQL queries.

2. Shift-Left Testing & Quality Assurance
  • Collaborate with cross-functional engineering teams during early sprint planning, backlog grooming, and requirement reviews to define testability hooks and technical acceptance criteria.
  • Translate business requirements and Gherkin feature files into executable BDD/TDD step definitions.
  • Maintain end-to-end traceability across user requirements, test cases, automated test scripts, and defect tracking records.

3. AI Tooling & CI/CD Pipeline Integration
  • Utilize AI-assisted coding tools (e.g., GitHub Copilot) to accelerate script authoring, refactor test code, and optimize test workflows.
  • Configure and run automated test suites within continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab CI, GitHub Actions, Tekton).
  • Execute containerized test runs in Docker and Kubernetes environments managed via version control (Git).

4. Process Monitoring, Analysis & Governance
  • Analyze automated execution failures, debug script and environment issues, and conduct root cause analysis (RCA) to report issues and recommend actionable solutions.
  • Gather, maintain, and report on key quality metrics (execution pass rates, defect density, flakiness, test coverage) to monitor conformance to established quality standards.
  • Provide informal guidance and support to newer team members on test automation practices and framework standards.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating control issues transparently.


Qualifications & Skills
  • Experience: 2-5 years of hands-on Quality Assurance (QA) and test automation engineering experience, preferably within the Financial Services or enterprise technology domain.
  • Programming Languages: Hands-on programming proficiency in Java, Python, or JavaScript/TypeScript, with a solid understanding of Object-Oriented Programming (OOP) principles, data structures, and algorithms.
  • Automation Frameworks: Proven experience designing and maintaining Selenium WebDriver test suites, Page Object Model, and BDD (Cucumber/Gherkin) implementations.
  • Backend Validation: Experience in RESTful API testing, microservices validation, and executing SQL/NoSQL database queries.
  • Tools & Environments: Practical experience with modern IDEs (specifically IntelliJ IDEA), version control (Git), CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Tekton), and containerized environments (Docker/Kubernetes).
  • AI-Assisted Tools: Experience utilizing AI coding tools such as GitHub Copilot to enhance script development productivity.
  • Analytical & Communication Skills: Strong analytical thinking, attention to detail, and ability to break down complex technical information systematically across teams.


Education
  • Bachelor's/University degree in Computer Science, Software Engineering, Information Technology, or equivalent practical hands-on software development/QA experience.


Job Family Group:
Technology

Job Family:
Technology Quality

Time Type:
Full time

Primary Location Full Time Salary Range:
$79,320.00 - $110,680.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

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Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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