IT Project Manager-Operations (Team 2) Work Location: On-site at USCG Aviation Logistics Center, Elizabeth City, North Carolina
Clearance: Active SecretCertifications: PMP, ITIL, Certified ScrumMaster, SAFe, or comparable certification.
Position SummaryNationwide IT Services, NIS, is seeking an IT Project Manager for a potential opportunity who leads IT operations, infrastructure, service desk, database, systems administration, network, end-user support, asset management, and operational-sustainment projects supporting the USCG Aviation Logistics Center.
The position manages projects and operational initiatives in a mission-critical environment that includes 24-hour service desk support, enterprise applications, databases, servers, networks, end-user devices, telecommunications, vulnerability remediation, system upgrades, backups, account management, software licensing, and accountable property.
Essential Duties and Responsibilities- Plan and manage IT operations and infrastructure projects from initiation through implementation and operational acceptance.
- Coordinate service desk, desktop support, database administration, systems administration, network support, hardware engineering, application sustainment, and asset-management activities.
- Manage schedules, resources, risks, dependencies, milestones, outages, maintenance windows, and implementation plans.
- Oversee operational projects involving server and database upgrades, application deployments, network changes, workstation refreshes, cloud infrastructure, backup and recovery, and disaster-recovery support.
- Coordinate incident, problem, change, request, and release-management activities using Government-approved IT service-management tools.
- Monitor service desk workload, account-management tickets, incidents, requests, work orders, response times, resolution times, backlogs, and service-level performance.
- Support delivery of continuous 24-hour, seven-day customer-service operations, including after-hours upgrades, maintenance, outages, and system failures.
- Coordinate vulnerability and STIG remediation in development, staging, training, production, and disaster-recovery environments.
- Track remediation deadlines, constraints, corrective actions, Plans of Action and Milestones, and operational risks.
- Ensure system upgrades, maintenance, and infrastructure changes are coordinated with the Development, Configuration Management, Information Assurance, and Platform/Operational Technology teams.
- Manage projects involving IT asset inventory, equipment receipt and distribution, software licensing, hardware and software waivers, property accountability, and equipment disposition.
- Ensure operational procedures, implementation plans, rollback plans, test plans, standard operating procedures, and technical records are complete and current.
- Develop project and operational metrics for availability, downtime, system performance, ticket volumes, account management, vulnerabilities, assets, staffing, and training.
- Facilitate daily operational coordination meetings, outage reviews, incident reviews, project reviews, and Government status briefings.
- Identify opportunities to improve operational reliability, service delivery, automation, customer experience, security, and cost efficiency.
- Provide accurate written and oral technical, financial, schedule, and performance reports to Government and contractor management.
Required Qualifications- Bachelor's or associate degree in Computer Science, Information Technology, Engineering, Mathematics, Business Management, or a related field.
- PMP, ITIL, Certified ScrumMaster, SAFe, or comparable certification.
- At least five years of experience providing technical direction and IT project management.
- At least one additional year of supervisory or team-lead experience.
- At least two years of experience supporting change management and process improvement.
- Familiarity with the complete system-development and operational life cycle.
- Ability to obtain and maintain a favorable Tier 1 background investigation for unclassified systems.
- Strong communication, coordination, customer service, organizational, risk-management, and problem-solving skills.
Preferred Qualifications- Experience managing Federal IT operations, infrastructure, service desk, or systems-integration projects.
- Knowledge of ITIL and IT service-management practices.
- Experience with incident, problem, change, release, configuration, asset, and service-level management.
- Familiarity with Windows Server, Red Hat Linux, Oracle, Microsoft SQL Server, Ingres, Citrix, cloud infrastructure, networking, and enterprise backup environments.
- Experience managing 24/7 operational support and coordinating planned and unplanned outages.
- Familiarity with NIST vulnerability-remediation timelines, STIG requirements, POAMs, and Federal cybersecurity controls.
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance.
Salary range $100,000 to $120,000 annually
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, skills, and current market conditions.
