As our IT Project Manager, you will lead and manage IT projects from kickoff through completion-ensuring they stay on schedule, within scope, and on budget. You'll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery. Key Responsibilities include: - Developing and managing project plans, timelines, and budgets - Lead, oversee, and manage project engineers on the project team - act as a people manager, providing coaching, mentorship, and performance feedback - Own department success - understand profitability metrics, resource allocation, and how projects impact overall MSP growth - Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. - Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. - Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. - Take the initiative to recognize, monitor, and address potential risks. - Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. - Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. - Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. - Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. - Evaluate and offer feedback on project hour estimates that are non-technical - Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team. Requirements Education & Experience - Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field - or equivalent practical experience. - Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required). - Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment. - Proven ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes. - PMP certification preferred (or other relevant project management credentials) Technical Skills - Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients. - Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint). - Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project. - Familiarity with IT Service Management (ITSM) frameworks and best practices. Other Skills & Abilities - Exceptional organizational and time-management skills. - Strong communication and interpersonal abilities, with a client-focused approach. - Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies. - Detail-oriented and committed to accuracy and follow-through. - Able to work both independently and collaboratively within a team environment Benefits At FusionTek, we truly believe our people are our greatest asset. We're proud to offer a comprehensive and competitive benefits package, including: - Salary Range: $90,000-$110,000/year - Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. - Comprehensive coverage: Medical, Dental, and Vision coverage - 401(k) plan with 4% company matching and immediate vesting - Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility - Educational reimbursement for certification exams and access to company-provided training resources - Team culture: Fun events and opportunities to connect with colleagues