JOB SUMMARY: The primary role of the IT Project Manager is to provide tacticalmanagement, administration and leadership throughout project teams. Assist MISManager with business requirements, including business process definition,workflow design and system resource allocation.
ESSENTIAL JOB FUNCTIONS: Provide business / technical expertise and guidance that will ensure compliance with the local and regional strategy and direction.
Responsible developing a project plan that is delivered within the agreed tolerances of time/budget.
Continuously work in partnership with different business and technical stakeholders, such as, but not limited to: Consumer & Commercial • Cash Management services • Debit card and ATM card • Helpdesk • Network Administration
Responsible for the coordination of multi-disciplinary project teams to deliver technology projects of varying size and complexity, focusing specifically on software projects.
Acts as liaison with computer and software vendors and other users to ensure support in meeting MIS objectives.
Establishes and implements system policies, procedures and standards, ensuring conformance with FirstBank information system objectives, and adherence.
Work in conjunction with MIS to deploy new products and services that facilitate the institutions business growth and customer service levels.
Acts as liaison with managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming involved.
Compiles documentation of program development and subsequent revisions.
May enter test data into computer.
INTERACTION: Multi-Cultural Requirements (regions) - Measures the requirement to work and to integrate across regions/ countries. Reflect the responsibility of the role, not the location of the employee. Multiple geographic boundaries (national/ country boundaries).
More than two countries (3 regions)
EDUCATION: Bachelor's degree in information systems required
WORK EXPERIENCE: 8 - 10 years of related business experience (project manager and/or equivalent).
KNOWLEDGE,SKILLS AND ABILITIES - SELECTAPPROPRIATE KSA FOR THIS JOB DESCRIPTION- Management / relationships skills
- Good customer focus, attitude and excellent interpersonal, verbal and written communication skills.
- A thorough understanding of Project Life Cycle management controls.
- Experience in Software Deployments and respective Life Cycle (SDLC).
- Ability to manage and delegate work as part of a team in a matrix environment.
- Project Management Software experience is required.
SKILLS/QUALIFICATIONS: - Project Management, Windows Servers, Operating Systems
- Teamwork, Verbal Communication, SDLC, Project Lifecycle Management, Internet, Software and Interpersonal
- Strong analysis, planning and organizing skills
- Effective problem resolution
COMPETENCIES:
Customer Service / General Support: Customer Focus Anticipate and provide service excellence to both internal and external customers.
Building Strong Relations: Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to Firstbank services.
Communication: Deliver clear, effective communication and take responsibility for understanding others.
Business Acumen: Understand how the organization works, including, current and future policies, practices, and trends.
Problem Analysis & Solution: Identify problems and conduct appropriate analysis involving others to search for the best solution.
Ownership: Take initiative and assume personal accountability for goals, outcomes, and deadlines.
Vision & Values: Understand the organization's vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.
Change & Innovation: Create a view of change as an opportunity and inspire others. Look for new ways to experiment with new ideas and approaches.
Empowering & Motivating Others: The ability to create a positive environment and enable others to have ownership of their jobs and responsibilities.
Managing Performance: At leadership levels set clear goals and expectations for excellence performance.
Independenceof Judgement: The degree of judgement is related to identification and definition of new problems of moderate complexity.
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