A Day In The LifeThe Vehicle Processing and Delivery Applications IT Product Owner is a hands-on role responsible for the development and lifecycle management of IT applications that support vehicle processing, manufacturing, and delivery operations at the Vehicle Processing Center (VPC). This includes systems that enable vehicle intake, processing workflows, quality inspections, accessory installation, and delivery scheduling to dealers. This IT Product Owner collaborates with business stakeholders, SAP functional leads, and technical teams to ensure systems meet operational requirements, are scalable, and adhere to enterprise standards. This role plays a critical part in ensuring timely and efficient vehicle throughput from port to dealer.
As a IT Product Owner II you will:
- Develop subject matter expertise in applications supporting VPC operations, including vehicle staging, inspection, quality control, accessory installation, production scheduling, and delivery coordination.
- Reverse engineer and document the applications via process flow diagrams E2E
- Manage and understand the networking, servers and hardware utilized by the application
- Keep the applications and servers updated to the latest version collaborating with vendors and MSPs
- Collaborate closely with VPC operations teams to understand end-to-end business processes and translate them into functional and technical system requirements.
- Collaborate and provide excellent customer service to end users by working closely with the business, SAP functional leads, GST DevOps and AMS technical teams
- Prioritize and manage product backlogs for VPC-focused systems; evaluate change requests and enhancements based on business impact and operational urgency.
- Oversee all stages of product creation including design and development
- Define and document user stories, acceptance criteria, and test scenarios that reflect VPC process needs.
- Monitor and evaluate product progress at each stage of the process
- Liaise with the product team and end-users to deliver updates
- Lead sprint planning and agile ceremonies to drive timely execution of manufacturing-supporting IT initiatives.
- Design solutions that integrate well with the various business operations and are scalable
- Provide application support including analysis, testing, tracking, and problem resolution
- Participate in testing, validation, and implementation of enhancements or new features in VPC systems.
- Support after hours deployments as needed
- Research production problems and/or enhancement issues and make appropriate changes to the system. Initiate action and evaluate issues to develop alternative solutions. Apply expert knowledge and experience to resolve problems
- Support the DevOps team to define and document solution architecture as part of a new initiative or enhancement
- Act as recognized leader within the team and subject matter expert for assigned applications
- Manage releases and patches for software and servers
- Provide change management and training support to ensure successful adoption of updated systems and workflows at the VPC.
- Ensure applications comply with document control and quality assurance procedures, with a focus on reducing manual effort and improving throughput.
What We Need From You- Bachelor's Degree Req
- 7-9 years experience in the field or in a related area or possess an equivalent combination of education and/or experience Required
- 5-7 years experience in preparing Process and Functional Design documents, along with strong acumen to understand, translate and map business processes Required
- Experience managing software changes, deployments and SAAS vendors
- Understanding database fundamentals including basic query wiring and familiarity with SQL servers
- Familiarity with Windows server administration including configuration and troubleshooting
- Practical understanding of core networking concepts, including IP addressing, subnetting, routing, DNS, and troubleshoot basic connectivity issues
- Passion and desire to drive for standardization
- Excellent ability to multi-task assigned duties and applications
- Effectively communicate (both written and oral) complex ideas in a clear and concise manner both verbally and in writing
- Manages complexity and works collaboratively to find solutions and solve problems
- Drives results by consistently achieving completion and closure of tasks, even in the face of obstacles and setbacks
- Adaptive personality and ability to function in a fast-paced environment
- A problem-solving attitude that can adapt to varying timelines
- A strong attention to detail combined with the ability to prioritize tasks
- Strong interpersonal skills; promoting healthy relationships and team dynamics
- Strong ability to plan and align work with a sense of urgency and priority
- Strong ability to provide business insight
- Strong ability to influence organization stakeholders
- DL NUMBER - Driver License, Valid and in State Required
- Troubleshooting (Problem Solving) Developing-Advanced Required
- Agile Methodology Agile Methodology refers to knowledge of a strategy that breaks down a project into multiple phases and includes a continuous cycle of planning, executing, and evaluating. Developing-Advanced Required
- Scrum (Software Development) Developing-Advanced Required
- Collaboration Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Developing-Advanced Required
- Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Developing-Advanced Required
- Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates. Developing-Advanced Required
- Product Requirements Developing-Advanced Required
- Software Development Life Cycle Developing-Advanced Required
- Process Mapping Developing-Advanced Required
- Scenario Testing Developing-Advanced Required
Physical and Environmental RequirementsTravel Requirements10% The associate will work from the Vehicle Processing Center 4 - 5 days a week and will travel to the Friedkin Corporate Campus for 1 day a week as needed. May occasionally (up to 10% of the time) be required to travel to other sites, including out-of-state, where applicable for business.
