TD Bank

IT Ops Specialist

TD Bank • $96K — $136K *
Mississauga, ON L4T 0A1In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of hands-on experience with Wired and Wireless technologies, including Routing/Switching, Firewalls, and Load Balancing.
  • Expert-level trace analysis skills to resolve network issues quickly and effectively.
  • Experience in managing large and complex network environments with operational responsibilities.
  • Strong knowledge of emerging technologies like Cloud, SD-WAN, and ACI.
  • CCIE, F5, Palo Alto certifications are a significant advantage.

Responsibilities

  • Provide senior-level troubleshooting expertise for network incidents.
  • Participate in an on-call pager rotation for incident resolution.
  • Analyze network traces to identify root causes of issues rapidly.
  • Supervise and guide team members towards incident resolution.
  • Implement automation tools for proactive network monitoring and incident management.
  • Coordinate with cross-functional teams to resolve complex network issues.
  • Ensure continuous improvement to prevent future incidents, enhancing customer outcomes.

Benefits

  • Opportunity for continuous learning and professional development.
  • Work in a collaborative and innovative environment.
  • Engagement with advanced technology solutions.
  • Contribution to a team that inspires a positive work atmosphere.
  • Participation in initiatives that champion quality and teamwork.
Full Job Description
Work Location:
Mississauga, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$96,900 - $136,800 CAD

Job Description:

Department Overview:

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents.

Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team an operational automation function as well.

The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.

Job Requirements- Important Skills:

Differentiating skill set:
  • Adept at analyzing network traces to identify root cause quickly
  • An operations mind set is a must in order to be able to quickly identify and fix the issue and then tirelessly pursue fixing the root cause with other teams as necessary so that future incidents are avoided. This would result in better customer outcomes, which are critical for us to be a better bank
  • Supervisory as well as Sr. Consulting type skills are necessary for this role so queue management can be performed if and when needed, also to direct other colleagues towards resolution
  • Deep technical knowledge for platforms and the way applications interact with the network are a must. The technical skills need to be wide and deep
  • Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key in terms of knowing how to troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo Alto firewalls
  • Having CCIE , F5, Palo Alto, DC and SDWAN qualifications will be an definite plus


Other key skills:
  • Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
  • Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
  • Be dependable, innovative, accountable, passionate, transparent and collaborative
  • Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.
  • Soft skills - working with people and resolving conflicts.


Job Requirements

Experience
  • 10+ years of solid hands-on relevant experience on Wired and Wireless technologies including Routing/Switching, Firewalls, Load Balancing, Cloud, SD-WAN, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
  • Expert level trace analysis skills are a must
  • Experience supporting a large and complex network environment, preferably with adequate operational hands-on experience
  • Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
  • Flexible with on call & rotation and shift timing
  • Adequate knowledge and experience to support platforms like

Additional Information

Join in on what others in TD Technology Solutions are doing:
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking,


The ideal candidate would have ample troubleshooting experience and proven prowess in the network operations. Someone who has had a great operational background and is ready to wear the operational hat. Great communicator capable of working with senior levels of management. Fully hands on resource with ability to multitask, prioritize and deal with challenges in real time. Well qualified with deep and wide skills in all major areas of technology that are important to us, e.g., Palo Alto Firewalls, F5 Load Balancers, SDWAN technologies Cisco/Aruba, SASE, Cloud, etc. and experience using latest tool sets including very deep Wireshark/Extrahop sniffing skills, etc.

Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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