Parker Hannifin

IT Operations Team Leader (SSO Division - Location: Irvine, CA)

Parker Hannifin • $111K — $195K *
Irvine, CA 92620In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years in IT infrastructure or operations, 1-2 years in a senior role
  • Bachelor's degree in Computer Science or related field
  • Strong expertise in enterprise operating systems and virtualization tools
  • Familiarity with cloud platforms like AWS or Microsoft Azure
  • Deep understanding of ITIL practices, especially Incident and Change Management
  • Proven leadership and team management experience
  • Excellent communication skills, both verbal and written

Responsibilities

  • Lead and mentor IT professionals, fostering a collaborative team environment
  • Manage team schedules to ensure continuous business coverage
  • Ensure systems operate smoothly and securely on a daily basis
  • Monitor performance against KPIs and SLAs, addressing incidents promptly
  • Serve as an escalation point for major technical issues and conduct root-cause analysis
  • Plan and execute IT infrastructure projects, including cloud migrations
  • Oversee backup operations and ensure adherence to security policies

Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage
  • 401(k) with company matching contributions
  • Defined-contribution retirement plan with annual employer contributions
  • Career development opportunities and tuition reimbursement
  • Paid parental leave and various disability programs
  • Paid Time Off and Company-Paid Holidays
  • Access to supplemental benefit programs like identity and legal protection
Full Job Description
IT Operations Team Leader (SSO Division - Location: Irvine, CA)

Position Summary:

The IT Operations Team Leader is responsible for overseeing the day-to-day operations of the IT infrastructure and support teams. This role ensures high availability, reliability, and security of the organization's IT systems, networks, and services. The Team Leader balances technical expertise with leadership skills, guiding a team of systems administrators, support specialists, or network engineers to meet SLAs (Service Level Agreements), resolve complex technical issues, and implement infrastructure projects.

Essential Functions:

Team Leadership & Management
  • Supervise & Mentor: Lead, coach, and develop a team of IT professionals, conducting regular performance reviews and fostering a collaborative team environment.
  • Resource Allocation: Manage team schedules, shift rotations, and on-call rosters to ensure 24/7 or continuous business coverage worldwide.
  • Skill Development: Identify training needs and gaps within the team, facilitating continuous technical and professional growth.
2. Operations & Systems Management
  • Service Delivery: Maintain and improve daily IT operations, ensuring systems (servers, cloud environments, networks, and endpoints) run smoothly and securely.
  • SLA Compliance: Monitor team performance against KPIs and SLAs, ensuring tickets, incidents, and service requests are resolved efficiently.
  • Incident & Problem Management: Serve as an escalation point for major incidents. Lead the root-cause analysis (RCA) process to prevent recurring technical issues.
  • Change Management: Review and approve technical changes to the production environment to minimize downtime and risk.
3. Strategy & Project Execution
  • Infrastructure Upgrades: Plan and execute IT infrastructure projects, including hardware refreshes, cloud migrations, and software deployments.
  • Process Optimization: Standardize operational workflows, build automated processes, and document SOPs (Standard Operating Procedures) to improve efficiency.
  • Vendor Management: Collaborate with third-party vendors and service providers to ensure quality service delivery and hardware/software compliance.
4. Security & Compliance
  • System Backups: Oversee backup operations and disaster recovery (DR) testing to guarantee business continuity.
  • Security Alignment: Ensure all operational systems adhere to corporate cybersecurity policies, managing patch deployments and vulnerability remediations.

Qualifications:

Technical Skills
  • Infrastructure Knowledge: Strong experience with enterprise operating systems (Windows Server, Linux) and virtualization tools (VMware, Hyper-V).
  • Cloud Operations: Familiarity with cloud platforms (AWS, Microsoft Azure, or Google Cloud Platform).
  • Networking & Security: Solid understanding of TCP/IP, routing, switching, firewalls, VPNs, and identity management (Active Directory/Entra ID).
  • ITSM Frameworks: Deep practical knowledge of ITIL (IT Infrastructure Library) practices, specifically Incident, Problem, and Change Management.
Soft Skills & Leadership
  • Leadership: Proven ability to motivate, manage, and develop technical teams.
  • Communication: Strong verbal and written communication skills, with the ability to translate complex technical jargon for non-technical stakeholders.
  • Problem-Solving: Calm under pressure with excellent crisis-management and analytical skills.
Education & Experience
  • Experience: 5+ years of experience working in IT infrastructure or operations, with at least 1-2 years in a senior, lead, or supervisory role.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
  • Certifications (Preferred): ITIL Foundation/Expert, CompTIA Project+, Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, or CCNA

After Hours Support and Travel

Role requires to work above and beyond the normal schedule on as needed basis to ensure business operations are supported during urgent escalations.

Travel will be required (less than 40%), to remote sites to assist local support staff, to manage organization and projects/deployments.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Pay, Benefits, Work Schedule

Competitive Compensation
  • Pay Range: $111450 to $195150 annually
  • Participation in Annual Incentive Program
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:
  • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
  • 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
  • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
  • Career development and tuition reimbursement.
  • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
  • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
  • Paid Time Off and Company-Paid Holidays.

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ
PH
* Ladders Estimates

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