IT Operations SpecialistDepartment: Systems Ops
Employment Type: Full Time
Location: Melville, NY
Compensation: $85,000 / year
DescriptionThe Opportunity Join a high-impact Infrastructure and Operations team where your work directly shapes the daily experience of our employees and clients. You will operate in an environment with strong leadership support, clear strategic direction, and the autonomy to execute.
This role is designed for someone who wants more than a ticket resolution. You will have the latitude to improve systems, influence processes, and introduce modern operational practices. You will partner with a collaborative group of engineers, administrators, and client support professionals who are aligned with a shared goal: delivering reliable, scalable, and secure technology that enables the business to grow.
If you are looking for a role where your ideas are valued, your ownership is trusted, and your contributions are visible, this is that opportunity.
As an IT Operations Specialist, you excel at the following core competencies- Adaptive Communication: You translate complex technical issues into clear, actionable guidance. Users trust you because you make technology approachable and dependable.
- Bias for Action: You operate with urgency and accountability, driving issues to resolution while proactively preventing recurrence.
- Growth Mindset: You continuously evolve your skillset, exploring new tools and operational practices to improve efficiency and security
The impact you'll make- Orchestrate the Employee Lifecycle: Own and continuously improve the end-to-end IT experience, including onboarding, role transitions, and offboarding. Automate provisioning workflows and standardize processes to increase speed and consistency.
- 🛠 Deliver End-User Excellence: Act as the primary point of contact for endpoint and application support. Drive toward high-quality, efficient resolutions that minimize disruption and maximize user productivity.
- 🔐 Strengthen Endpoint Security: Maintain and enforce endpoint security controls, including device compliance, patching, and protection tooling (e.g., SentinelOne, KnowBe4). Apply least-privilege principles and contribute to a strong security posture.
- 🌐 Support a Resilient Environment: Partner with leadership and cross-functional teams to maintain and enhance client-facing and internal systems. Contribute to policies, standards, and operational best practices that improve reliability and scalability.
What you will bring- Experience: 2-4 years of experience in IT Operations, Desktop Support, or a similar role in a modern environment.
- Technical Foundation: Hands-on experience with Active Directory, Microsoft Intune (or equivalent MDM), and support for both Windows and macOS environments.
- Cloud & SaaS Fluency: Experience managing access and troubleshooting within a SaaS-driven ecosystem.
- Networking Fundamentals: Working knowledge of connectivity, Wi-Fi, VPNs, and end-user networking challenges.
- User-First Mindset: A strong sense of ownership and commitment to delivering a high-quality user experience from initial request through resolution.
As a member of the KWI team you will receive- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work spaceWe understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
