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Seeking a Global IT Operations Manager to drive a major digital transformation. In this highly visible role, you will navigate a matrix environment to shift operations from reactive to a proactive, AI-driven model. This isn't a hands-on engineering role; we need a strategic leader who understands how to leverage technology, implement ZeroOps principles, and hold vendors strictly accountable to elevate global service delivery from where it is today to where we are going. ...
Advantages Lead True Innovation: Pioneer an AI-driven "Zero Service Desk" using Agentic AI and SRE models. High Visibility: Report directly on global health and ROI to the Senior Leadership Team. Strategic Impact: Move past traditional IT to shape the future of global operational excellence. Responsibilities Vendor Governance: Lead global managed service providers, ensuring strict SLA accountability. AI Transformation: Drive autonomous workflows, AIOps, and proactive incident prevention. Matrix Leadership: Act as the single point of accountability for global IAM, Desk, and Infrastructure. Qualifications 10+ years in IT Operations/Service Delivery; 3+ years leading complex, global scopes. Proven matrix management skills and deep experience holding strategic vendors accountable. Implementation experience with AI-driven service platforms (e.g., ServiceNow Assist, Moveworks). Summary Ready to transform global IT? Apply today to lead our operational future. Please note that due to high volume, only qualified candidates will be contacted by a recruiter for next steps.
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Seeking a Global IT Operations Manager to drive a major digital transformation. In this highly visible role, you will navigate a matrix environment to shift operations from reactive to a proactive, AI-driven model. This isn't a hands-on engineering role; we need a strategic leader who understands how to leverage technology, implement ZeroOps principles, and hold vendors strictly accountable to elevate global service delivery from where it is today to where we are going. Advantages Lead True Innovation: Pioneer an AI-driven "Zero Service Desk" using Agentic AI and SRE models. High Visibility: Report directly on global health and ROI to the Senior Leadership Team. Strategic Impact: Move past traditional IT to shape the future of global operational excellence. Responsibilities Vendor Governance: Lead global managed service providers, ensuring strict SLA accountability. AI Transformation: Drive autonomous workflows, AIOps, and proactive incident prevention. Matrix Leadership: Act as the single point of accountability for global IAM, Desk, and Infrastructure. Qualifications 10+ years in IT Operations/Service Delivery; 3+ years leading complex, global scopes. ...
Proven matrix management skills and deep experience holding strategic vendors accountable. Implementation experience with AI-driven service platforms (e.g., ServiceNow Assist, Moveworks). Summary Ready to transform global IT? Apply today to lead our operational future.
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