A DAY IN THE LIFE AS THE IT OPERATIONS MANAGER:
Reporting to the Director of Finance and working alongside long-term technology partners and staff, the IT Operations Manager oversees daily technology operations across both Baltimore Country Club campuses. This role is responsible for IT support, systems administration, cybersecurity, infrastructure reliability, user access, A/V systems, and technology service delivery.
The ideal candidate is service-oriented, highly organized, and enjoys taking ownership of technology processes while ensuring systems remain secure, reliable, and responsive to the needs of members, guests, staff, and leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Oversee daily IT operations and help desk support, ensuring timely resolution of hardware, software, network, phone, printer, and user-access issues.
- Manage user accounts, onboarding/offboarding processes, permissions, and system access.
- Support and maintain Club technology systems including POS, accounting, reservations, communications, reporting, and file storage systems.
- Coordinate with third-party vendors and managed service providers to maintain system performance, security, backups, and infrastructure.
- Lead cybersecurity initiatives including training, access controls, MFA practices, and incident response procedures.
- Maintain IT documentation, inventories, licensing, and equipment lifecycle management.
- Support technology needs for meetings, events, and Club operations.
- Assist with budgeting, technology projects, process improvements, and staff training.
QUALIFICATIONS:- Bachelor's degree in Information Technology, Computer Science, or related field preferred (equivalent experience considered).
- 5+ years of experience in IT support, systems administration, or IT operations.
- Previous leadership, project coordination, or vendor management experience preferred.
- Strong knowledge of Microsoft 365, Windows environments, networking, mobile devices, Wi-Fi, and cybersecurity best practices.
- Excellent troubleshooting, communication, organization, and customer service skills.
- Ability to maintain confidentiality and work effectively in a hospitality environment.
- Ability to travel between campuses and provide occasional after-hours support as needed.
SOFTWARE PACKAGES AND PROVIDERS UTILIZED BY THE CLUB:Northstar, BirchStreet/CedarCreek, Microsoft 365, ADP, Qlik Sense, Power BI, phone systems, network infrastructure, security systems, and other Club technology platforms.
