ECS

IT Operations Lead [Tier 3] - Senior

ECS • $100K — $130K *
Fairfax, VA 22030In-Person
Information Technology
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Secret Eligible clearance required
  • Must be a U.S. citizen
  • DoD 8140.03 Compliance at Advanced proficiency level as a Technical Support Specialist
  • One or more certifications required: SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
  • Master's or Ph.D. in a related field (e.g., Computer Science, Cybersecurity)
  • 8-10 years of experience in DoD or Federal IT operations
  • Proven Tier 3 support management experience

Responsibilities

  • Lead Tier 3 support for enterprise infrastructure and network services
  • Serve as a primary escalation point for complex incidents
  • Coordinate cross-domain troubleshooting initiatives
  • Validate root cause analyses and create remediation plans
  • Supervise and mentor Tier 3 technicians in compliance with procedures
  • Monitor performance trends for infrastructure improvements
  • Collaborate with network, cybersecurity, and engineering teams to enhance resilience

Benefits

  • Comprehensive benefits package
  • Opportunities for professional development
  • Support for certifications and further education
  • Collaborative work environment
  • Work on cutting-edge technologies in cybersecurity
Full Job Description
Responsibilities
  • Lead Tier 3 operational support activities for enterprise infrastructure and network services.
  • Serve as the primary escalation point for complex incidents, ensuring timely resolution.
  • Coordinate and manage cross-domain troubleshooting initiatives.
  • Validate root cause analyses and develop remediation plans for recurring issues.
  • Supervise and mentor Tier 3 technicians, ensuring compliance with operational procedures.
  • Monitor and report on performance trends to infrastructure leadership.
  • Collaborate with network, cybersecurity, and engineering teams to enhance service resilience.
  • Ensure adherence to service-level objectives and operational standards.
  • Analyze incident patterns to recommend infrastructure improvements.


Required Qualifications
  • Clearance: Secret Eligible required
  • S. Citizenship required
  • DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
  • Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
  • Education: Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
  • Minimum of 8-10 years of progressive experience in DoD or Federal IT operations.
  • Proven expertise in managing Tier 3 support for infrastructure and network services.
  • Experience in supervising technical teams and ensuring procedural compliance.
  • Ability to effectively coordinate with diverse technical teams to achieve mission objectives.
  • Strong analytical skills for performance trend analysis and incident management.

About ECS

ECS is a leading provider of digital solutions and services to the federal government. The company was founded in 2001 by Roy Kapani and has since grown to become a trusted partner to a wide range of government agencies. ECS offers a broad range of services, including cloud computing, cybersecurity, and artificial intelligence. The company has been recognized for its innovative solutions and has won numerous awards, including the AWS Public Sector Partner of the Year award.
Learn more about ECS
Size
2,000 employees
Industry
Information Technology
* Ladders Estimates

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